Senior Quality Engineer Melbourne/Sydney

R/GA is seeking a Quality Assurance Engineer who can thrive in a high paced, high volume, dynamic landscape to deliver defect-free and quality compliant outcomes through continuous improvement and a continuous deployment eco-system that supports both creative and technical design to build output for one of our biggest clients.Technology at R/GA:Technology is woven into all of R/GA’s offerings, from consulting to marketing innovation, to digital product and service creation and R/GA Ventures. The department operates as a horizontal across the R/GA global network, affording clients and partners scale and flexibility in tapping into diverse talent. The department is broadly focused on architecting and delivering solutions that enable rich consumer experiences, from flagship mobile and web apps to advanced analytics and machine learning, to marketing and commerce platforms. Inherent throughout our tech capabilities is deep expertise in the Software Development Life Cycle, including DevOps, Continuous Integration and Continuous Delivery, and Product Development methodologies. Technology teams are creative, maintain a high level of craft, and collaborate with other disciplines - all foundational ingredients in successful digital transformation and client partnerships.Technology projects at R/GA come in many forms - creative technology, platforms, prototypes, and consultancy. The technology and creative partnership is a key differentiator for our clients. Creativity is a core requirement of our technologists and technology awareness is a core requirement of our creatives.The Role

R/GA Australia are looking for a talented and proactive Quality Assurance Engineer to join and help push the current Technology offering to the next level of excellence. This role will work with the Technology Director and the broader project team across Australia to deliver a first class digital project for one of our largest clientsA Quality Assurance Engineer (QA Engineer) is part of the R/GA Technology team, a team of perpetual problem solvers who are always seeking new and innovative ways to help bring products and services to life. A QA Engineer functions as a delivery-focused specialist and must partner with Experience Design, Product, Technology Leads, QA Leads and Senior Business Analysts to define and deliver solutions of high compliance and quality for our clients and do so in a disciplined and rigorous way.On this project the focus is:

Work with designers to review wireframes and designs to ensure they fulfil feature and accessibility requirements which account for different scenarios and edge cases.Partner closely with other QA engineers to ensure that acceptance criteria of user stories is being properly met and verified throughout the development process.Carry out regular release reviews with artefacts, enforce testing best practices, test coverage and security testing.Perform hands-on test execution and automation to enable Tech Leads or Software Engineers in the team to get tasks done and proactively work with the team to resolve any blockers.Enforce clear, cohesive, comprehensive and well-written technical testing documentation at all times, in-code files and external documentation (diagrams, technical design document, technical approach, summary deckware) that will be shared with different internal and external stakeholders.Enforce security guidelines around test execution, documentation, non-disclosure agreements and client confidentiality at all times.However, on any given day you might:

Estimate work time and effort with precision.Facilitate and proactively contribute towards value driven outcomes in an Agile environment.Communicate clearly to the wider team progress, blockers, and goals.Educate and inspire your peers and broader teams with emerging technologies, frameworks, and tools.Educate and inspire non-technical team members around the use of testing tooling and modern methodologies.Create user stories and define acceptance criteria to ensure we are delivering a complete solution against product requirements.Work with visual and experience designers to review wireframes and designs and ensure they fulfil feature requirements and account for scenarios and edge cases.Collaborate with project or wider Technology teams in performing evaluations against possible deployment and release schedules.Partner closely with Tech Leads, QA Leads, BAs and Producers to ensure that acceptance criteria of user stories is being properly met and verified throughout the development process.Work with the Technology Director and Engineering team to verify feasibility and quality assurance needs and dependencies around feature specs and product requirements.The Ideal Person:

Quality Assurance Engineers must have demonstrable expertise in large-scale development, leading teams and managing client interaction. Candidates must have strong experience with implementing the overall QA strategy--previous consulting, product or agency experience strongly preferred.Executes testing of new/updated processes, including the selection/creation of relevant scenarios for testing that reflect realistic operational business conditions, to meet customer needs and optimise quality outcomesEnsures tests and results are documented, reported to key stakeholders and are accessible for specification of user instructions to ensure efficiency, effectiveness and usability of systems and/or productsProactively highlights issues and risks identified during testing to business stakeholders to inform decision making and mitigation strategiesEnables QA leads and peers to coordinate and manage the planning of the system and/or acceptance tests within service provider onboarding or service transition to ensure the delivery of fit for purpose solutions.Supports the delivery team and the Product Owner in prioritising bugs based on their severity and impact.Delivers the integrity and execution of testing and acceptance activities, including all test processes such as test plans, resources, costs, timescales, test deliverables and traceability, to meet business objectives and ensure quality outcomes.Provides expert advice in service validation and testing to ensure quality outcomes for the business and customersHas strong oral and written communication skills, and can convey information in a clear and concise mannerHas excellent organisational, analytical, and problem-solving skillsIs well versed in design process and collaborating with creatives/designersIs comfortable working within design/prototyping tools such as figma, sketch, invision, whimsical, zeplin and others to reference designs and provide annotationsAbility to handle multiple, complex projects in a deadline-driven environmentIs outspoken and highly collaborative, acting as an active participant in shaping the culture and ways of working for cross-functional teamsWhat you must have:

Excellent test management and text execution skills and a positive attitudeDemonstrated ability to meet deadlines, and handle and prioritise simultaneous requests.Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organisationAbility to critically evaluate and prioritise information gathered from multiple sources and reconcile conflictsExpert level experience developing mock APIs to test integration services using RESTful Web services and 3rd party APIsExpert level experience developing test execution plans with modern front-end frameworks (React, TypeScript, NextJS S etc.)Excellent knowledge with writing detailed test strategies incl. plans, test cases in Azure DevOpsExpert level experience implementing test plans for responsive and adaptive web solutions.Excellent knowledge of Web Content Accessibility Guidelines, good SEO and performance criteria.Knowledge of working in Azure Cloud platformGood level experience with modern server-side programming languages such as TypeScript, Next.js, NodeJS, and GraphQL (for APIs).Good knowledge of test management, test plans and test execution for Headless CMS platforms such as HyGraphGood knowledge of Continuous Integration and Continuous Deployment processes and tools specifically on Azure DevOpsVery proficient in managing tickets via Azure DevOpsProven experience with performance testing.What you may additionally have:

Experience with government related work / projects.Experience working with remote teams (city to city / country to country).Experience working with enterprise CMS solutions such as Sitecore or similar.ISTQB Foundation or ISTQB Advanced certification.Knowledge of omnichannel and multichannel test management strategiesKnowledge of conversational interfaces & technologies such as VoiceFlow, DialogFlow or equivalent solutions.Experience working closely with designers, producers, tech engineers and business analysts.Bachelor’s in Computer Science, Information Technology, or equivalent experience.You bring:

4+ years' experience in a test & quality specialist position.Constant learner and passion for your field.English speaking and excellent communication skills.Experience with Agile methodologies and toolsPrevious experience working with cross-functional teamOur Values:

Our purpose is to create a more human future. We lead by our six values:We’re kind humans .We’re not “resources”, we’re real people. We treat everyone with integrity and respect, and leave our egos in the elevator.We’re outsiders . We go where others won’t to uncover hidden opportunity. We challenge tradition and ignore the status quo. We don’t care what everyone else is doing, only what we’re doing next.We’re better together . None of us are as good as all of us. Brilliant ideas can come from anywhere, but more often than not ours come from everyone. We thrive on our differences and actively collaborate across regions, time zones, and cultures.We’re changemakers . We choose to embrace change. We don’t just react to today; we act on tomorrow. We want to change the world (and we’re not afraid of changing ourselves in the process).We’re radical optimists . We’re in love with the possibility, but never blind to the reality. We can tease out the potential in any problem, and once we find the silver lining, we’ll get to work mining it.We’re always learning . We stay relentlessly curious, forever looking for new ways of doing things. We know there’s no such thing as perfection, and that’s fine, because the journey is just as important as the destination.Diversity:

No-matter who you are, where you’re from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please do let us know.

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