System Engineer

Join to apply for the System Engineer - Level 2 role at NTT DATA, Inc. What You’ll Be Doing? Support, maintain and manage the technical aspects of the Client’s server infrastructure. Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution. Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day‑to‑day business operations. Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management. Identify recurring issues and initiate problem management. Proactively identify, contribute, implement, and work with automation teams for effort optimisation and automating routine tasks. Test new software versions and patches for release suitability and problem resolution. Maintain detailed, accurate technical documentation and operational procedures for supported solutions. Operate within Security and Compliance frameworks. Your Experience And Qualifications Core Technologies Operating Systems: Windows Server SOE, RHEL (Linux Server SOE) Directory & Identity Services: Active Directory (Certificate Authority, AD Domain and DDI Management) Patch & Software Management: Tanium Compute & Virtualization: VMware, VMware vSAN, Cisco HyperFlex Data Platform Data Protection & Storage: Cohesity Secure File Transfer & Utility Services: SFTP Servers, Utility Servers Specialisations Infrastructure Automation: Ansible-based orchestration, Packer image builds Identity & Access Security: Active Directory integration and XTAM for privileged access Patch Compliance & Endpoint Hardening: Tanium for software update and vulnerability remediation Version Control & CI/CD Pipelines: GitLab for code and configuration lifecycle management Automation & Configuration Management: Ansible, Packer Version Control & CI/CD: GitLab Infrastructure Observability: LogicMonitor for performance and availability monitoring Desirable Infrastructure as Code (IaC): Advanced Ansible playbook development and automation pipelines Hybrid Cloud & Unified Management: Cisco Intersight for multi-domain infrastructure control Compliance & Governance: Experience with ITIL, ISO27000, and security frameworks Some Of Our Benefits Flexible and hybrid working Leave options that allow you to contribute to your community, study, or just take time to recharge. A parental leave policy that supports parents and carers. Income protection insurance A comprehensive wellbeing program and associated benefits Workplace type Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us. #J-18808-Ljbffr