Regulatory Operations Officer

Regulatory Operations Officer Grade: Clerk Grade 5/6Location: Parramatta (Regular office attendance required; flexible arrangements available within operational requirements)Work Type: Multiple temporary roles up to 2 years with a possibility of extension Building Commission NSW Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. Building Commission NSW is not only the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the State's housing targets. Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, Building Commission NSW cultivates a culture of integrity and responsibility. About the Role We are seeking proactive and adaptable Regulatory Operations Officers to join our high-performing teams within Licensing and Accreditation. These roles will support one of our two core areas: Building Licensing or Building and Development Certifiers Registration. These roles will operate in a high-volume, customer-focused environment and be responsible for assessing and determining complex and escalated licence and registration applications in accordance with one of the following key pieces of legislation: Home Building Act 1989 Building and Development Certifiers Act 2018 You will contribute to broader team efforts, including handling high-profile and sensitive matters, supporting continuous improvement, and enhancing regulatory outcomes. Key Responsibilities Assess and determine complex and escalated licence or registration applications. Communicate clearly and professionally, both in writing and verbally, with strong attention to detail. Manage multiple tasks and deadlines effectively, especially when dealing with sensitive or high-profile matters. Provide expert advice and evaluation of complex licensing and registration matters in line with legislation, policies, and procedures. Interpret and apply a wide range of legislation to support sound regulatory outcomes. Deliver quality customer service in roles where decisions impact individuals or businesses. Support, mentor, and guide team members to achieve shared goals and business outcomes. Contribute to continuous improvement initiatives and respond to evolving customer needs. To Succeed in This Role, You Will Demonstrate Strong verbal and written communication skills, especially when navigating complex or contentious issues. Excellent organisational and time management abilities, with a focus on prioritising tasks effectively. Ability to thrive in a fast-paced environment while maintaining accuracy and consistency. High attention to detail and resilience to meet tight deadlines. Proven capability to quickly learn and apply technical knowledge to licensing decisions. A flexible and positive approach to teamwork, consistently contributing to group objectives. Sound analytical thinking and decision-making abilities. Experience in a regulatory, licensing or compliance environment. Familiarity with systems such as Loris, Objective, GLS, Amanda, and Trim is highly desirable. Work Environment We support a hybrid working model with flexible arrangements, though this role is primarily office-based. A Talent Pool will be created for up to 18 months to fill future temporary and ongoing roles. How to Apply A cover letter (maximum 2 pages) outlining your capability for the role When applying, please indicate your area of interest in your cover letter. For recruitment related queries please contact Afrah Saied, Talent Advisor on Salary Grade 05/06, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via Closing Date: Monday, 01 December 2025 (09:59am) #J-18808-Ljbffr