State Service Manager – Earthmoving Equipment

State Service Manager – Earthmoving Equipment Cappro Pacific has been tasked to find a very unique individual that we know is going to be extremely hard to find. So please read this add carefully before applying. This company have been operating in Australia for the last 56 years and has one of the best reputations for not only driving and winning major key accounts but also working its way up through the ranks of the ERG reports each year. They offer a full suite of products and services which will be explained later in the add. They are very big on supporting customers but also provide technical support for aftermarket and keep ahead of its competitors throughout the earthmoving equipment industry. With three major areas to the business Retail Sales or New Equipment, Used Equipment Sales, National Rental Fleet operation this international leader can offer the full turnkey solution to any fleet customer within APAC. Job Opportunity Your role is to support and maintain the overall operation, you will manage the State head office and make sure that the following areas are met on time and to date: New builds of equipment is completed on time and the backlog is being pushed through the service operation. Manage the Service of the rental fleet which consists of Excavators, roller, Dozer, graders, Loaders, Crusher and screens, Drills, ADT, Water carts and mini construction equipment. Build project on used equipment are completed and project builds are being managed with the customers, on costs, parts, invoicing and support. Recruitment of new Stat, Interviewing, ref checking and onboarding into the workshop and field service teams, hiring and firing of staff, Staff complaints and day to day issues and problems. Facility management and organization of the workshop, yards and otter areas, parts department and office environment. Working with Sales team, hiring team, Used Equipment Manager, Parts department, Transport manager, National Service Manager, Service coordinators, workshop teams, field service team and upper management. Daily reporting on whip, invoicing, parts, new build and projects. Maintain a safe & healthy working environment in compliance with OH & S policies & regulations. Talk with customers daily and advise on invoicing and payment plus putting out fires with the direction of resolving problems and driving the relationship forward. Manage and maintain workshop and work with senior management to achieve objectives. Ensure the work carried out in the workshop is in compliance with the job specifications. Oversee schematics of new builds and openly communicate within internal departments on technical issues and problems that may occur with customized equipment. Communicate effectively to the OEM in supply and logistic issues. Support your remote service branches and provide direct management support. YOU must understand retail service environment that Time on the build is essential and coming in under cost. Workshop Numbers 1x Hire Coordinator 15 workshop Techs 4 Field Service Tech 4x Feil Field Service roles Open for recruitment We really need someone that can handle the pressure, work smart and think ahead. Proven leader that can put others first, Open door policy for all staff. Great organizational skills can be the glue that brings everyone together. You will have many challenges in this role, but you need to have the experience and stability in your career. This role can offer so much to someone that enjoys this industry. Job Stability is key for this role, Its shows us that you can handle all challenges that your faced with and don’t run away from them. Qualifications 5+ years as a Service Manager within the Earthmoving or Agg Industry. You must have worked for major Earthmoving dealership or OEM within Australia. Leadership qualities. Trade qualification as Fitter or Diesel Mechanic. Salary & Benefits Base Salary $130,000 Company 4WD Full Product and technical Training Tools Of trade Apply If this role sounds like something you would be interested in please forward me your resume to ****@Cappro.com.au or call me for a private conversation ***. Cappro Pacific is one of the industry leaders within Construction, Mining and Heavy Equipment Recruitment. With over 18 years' experience and we have over 326 clients listed throughout ANZ. We support the National industry with talented and skilled staff. We have a number of live roles in Australia and New Zealand. If this isn’t right for you, we can discuss other exciting job opportunities. Please give us a call today to discuss your next career and or new job Opportunities. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr