Software Team Lead

Join to apply for the Software Team Lead role at Gentrack Ltd (Global) Seniority level: Associate | Employment type: Full-time | Job function: Engineering and Information Technology | Industry: IT Services and IT Consulting As the SE – Team Lead, you will be responsible for outcomes of delivery/engineering for the team. You are a leader, comfortable with managing software development and delivery, continually reviewing and improving the engineering practice for ongoing optimisation in critical areas such as quality, security and scalability while ensuring that modern Agile practices are embedded into the fabric of the operations, to support our people and our customers. You are responsible for the leadership, onboarding, guidance and mentoring of the team. You will partner closely with your Delivery/Engineering Manager to ensure delivery of world‑class software and services to our customers, while understanding the engineering drivers that impact profitability. You will engage with our customers, understand their needs and challenges, and use this as a mechanism to help drive innovation and operational optimisation. As the owner of the outputs of the Team, understanding performance and using this information to identify and implement improvements to support customer satisfaction and profitability is a key aspect of the role. Reporting directly to the Delivery Manager, as a key member of the team, your success will be reflected by: Responsibilities Take on multiple tasks within the wider Delivery Engineering group and proactively acquire product, technical, market and customer knowledge necessary to independently deliver contributions. Take responsibility for all aspects of Agile software development, including successful delivery of software to internal and external customers, and continuous improvement to the way we work. Excellent communication and engagement skills, ability to bring others on the journey with you, and ability to influence change and manage expectations. Continuously drive improvements to quality/quantity of technical outputs, practice, and operational processes. People management: help team members grow, provide constructive feedback and manage expectations. Align with Gentrack’s values, culture and strategy. Support the Global Sustainability Task Force (GSTF) for your region, enabling people to engage and participate in events. Promote awareness of behaviours aligned to our Sustainability Charter and use our sustainability platform (Giki) to improve sustainable behaviours. Specific Responsibilities Think strategically, collaborate with the wider group and plan for the long term. Drive Agile enablement and continuous improvement, elevating standards and procedures. Analyse and optimise operations to maximise customer delivery and reduce budget overruns, taking ownership of KPIs for the team. Qualify demand pipeline and manage delivery/quality to ensure customer commitments are met. Improve onboarding time and cost for new team members through knowledge management and documentation. Strategically plan work allocation and prioritisation. Manage people, coach and mentor, provide constructive feedback, and support career development. Run Agile ceremonies (sprint planning, stand‑ups, backlog grooming, estimation, retrospectives) and upskill the team on Agile methodology. Identify and highlight relevant risk, implement mitigation and resolution strategies. Contribute to product improvement and drive change for the wider business. Engage proactively with internal and external customers, influencing decision making and building strong long‑term relationships. Promote Gentrack’s system to existing and new customers and assist with pre‑sales activities as required. Be proactive and accountable for adding value for customers and the team. Abide by the company’s compliance policies and procedures. Take reasonable care of your own and others’ health & safety, reporting hazards promptly. Carry out any other duties reasonably requested by your direct line manager. Qualifications 6+ years of commercial software development experience. Experience in senior delivery positions, including people and work management. 3+ years of working knowledge of CRM and Billing Systems (advantageous). Strong working knowledge of delivery operations and Agile. Can‑do attitude, passion for excellence and commitment to be the best. High levels of energy, collaborative approach, sound judgement and determination with high attention to detail. Excellent relationship management and interpersonal skills. Ability to give and receive positive and constructive feedback. Ability to creatively solve problems. Bachelor’s degree in computer science, software engineering or comparable field. Benefits Personal growth – in leadership, commercial acumen and technical excellence. Career path in a global, high‑growth organization. A vibrant culture full of people passionate about transformation and making a difference – one team, collaborative ethos. A competitive reward package that truly rewards our top talent. A chance to make a true impact on society and the planet. Gentrack wants to work with the best people, no matter their background. If you are passionate about learning new things and keen to join the mission, you will fit right in. #J-18808-Ljbffr