Leader, Apple Help Desk
vor 2 Wochen
As the leader of the Sydney‑based Apple Support Team, you’ll lead a passionate team of Apple Technical Advisors responsible for world‑class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You’ll partner with your global peer leaders while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive. Your Impact Lead a team of talented Apple technical advisors supporting global Cisco employees via chat and phone Maintain team schedules and monitor queues to ensure appropriate staffing Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience Coach and mentor your team to encourage continuous improvement Ensure on time completion of required education and other timebound tasks Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey Be a team player, a coach and support resource for your team Monitor and report trending issues Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations Collaborate with the Knowledge Management team to improve support content for advisors and end users Communicate with engineering teams to find solutions and elevate issues As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as: MacOS or iOS upgrades and setup Authentication and password reset Network connectivity and VPN Mobile Device Management (MDM) enrollment Installation, troubleshooting and use of an array of macOS or iOS applications Facilitate hardware repair Question everything–look for opportunities to improve processes, outcomes and user experiences. Minimum Qualifications Ability to read, write, and speak fluently in English A minimum of two years leading a technical support or customer service‑focused team. A minimum of two years of professional technical troubleshooting expertise is required. Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics Experience in customer service or technical troubleshooting via phone and chat. Ability to work independently, multitask and prioritize tasks. Ability to convey technical ideas and troubleshooting information to a nontechnical audience. Experience in the use, set up and troubleshooting of macOS and iOS in a business environment Experience with macOS and iOS applications such as Microsoft Office 365 Experience with the technologies used in Mobile Device Management (MDM) Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role. Excellent (English) oral and written communication skills. Flexible to work between the hours of 7:00 a.m. and 7:00 p.m. AEST in a hybrid work setting. Preferred Qualifications Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin Apple IT Certifications Experience with IT Ticketing Systems #WeAreCisco Sign up to receive notifications of similar jobs #J-18808-Ljbffr
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Leader, Apple Help Desk
vor 2 Wochen
North Sydney Council, Österreich Cisco VollzeitLeader, Apple Help Desk Join to apply for the Leader, Apple Help Desk role at Cisco. Meet the Team As the leader of the Sydney-based Apple Support Team, you’ll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You will...
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Apple Help Desk Lead — Global Support Team Leader
vor 2 Wochen
North Sydney Council, Österreich Cisco VollzeitA leading tech firm is seeking a Leader for the Apple Help Desk in Sydney, NSW. This role involves leading a team of Apple Technical Advisors, focusing on troubleshooting and providing excellent support experiences for global users. Applicants should have strong technical troubleshooting skills and experience in leading customer service teams. The salary...
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Help Desk Support
vor 2 Wochen
North Sydney Council, Österreich Programmed Maintenance Services VollzeitPERSOL is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOL, in partnership with our Global Client, is seeking an enthusiastic Help Desk Support professional to provide...
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Help Desk Support
vor 2 Wochen
North Sydney Council, Österreich PERSOL VollzeitPERSOL is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOL, in partnership with our Global Client, is seeking an enthusiastic Help Desk Support professional to provide...
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Help Desk Support
vor 2 Wochen
North Sydney Council, Österreich Programmed GO VollzeitPERSOL is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOL, in partnership with our Global Client, is seeking an enthusiastic Help Desk Support professional to provide...
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Part-Time Help Desk Support: Flexible Hours
vor 2 Wochen
North Sydney Council, Österreich Programmed GO VollzeitA leading recruitment provider is seeking an enthusiastic Help Desk Support professional in North Sydney Council, Australia, to provide first-level IT assistance to internal users. This part-time role is ideal for student visa holders, focusing on troubleshooting technical issues and escalating when necessary. Strong communication and basic computer...
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Part-Time Help Desk Support — Student Visa Friendly
vor 2 Wochen
North Sydney Council, Österreich PERSOL VollzeitA leading recruitment provider in Australia is seeking a Help Desk Support professional to provide first-level IT assistance to internal users. This role is ideal for student visa holders looking for flexible, part-time hours while gaining real-world IT support experience. Candidates should have basic technical knowledge and strong communication skills. A...
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Council of the City of Sydney, Österreich Apple VollzeitSales - Offers and Business Development Lead - Attach & Enablement Technologies Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! Why Apple? At Apple, we believe our...
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Help Desk Analyst
Vor 4 Tagen
Council of the City of Sydney, Österreich Gilder Search Group VollzeitPrediktive -Latin America, LATAM , United States We are looking for a Help Desk Analyst based in Sydney, Australia to work on a long-term project for one of our clients, a software company headquartered in Virginia, US. Our client’s platform orchestrates business operations and empowers leaders to design, automate, and optimize important processes from...
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ERP Support Lead – Projects, Upgrades
vor 3 Wochen
Council of the City of Sydney, Österreich Questas Group VollzeitA rapidly growing Australian business in New South Wales is seeking an experienced ERP Help Desk Lead. In this role, you will manage the support team, resolve complex ERP issues, and ensure the system's integrity through enhancements and upgrades. The ideal candidate has a Bachelor's degree in IT, significant ERP experience, and strong problem-solving...
