Help Desk Analyst

Vor 2 Tagen

Council of the City of Sydney, Österreich Gilder Search Group Vollzeit

Prediktive -Latin America, LATAM , United States We are looking for a Help Desk Analyst based in Sydney, Australia to work on a long-term project for one of our clients, a software company headquartered in Virginia, US. Our client’s platform orchestrates business operations and empowers leaders to design, automate, and optimize important processes from start to finish. With their industry-leading technology and commitment to customer success, our client is trusted by top organizations to drive transformational process change. Responsibilities System configuration, troubleshooting, and optimization of Windows and Mac desktop devices. Provide comprehensive technical support to our client’s employees through Service Desk cases, ensuring timely resolution and documentation of issues. Enhance overall system security, performance, and availability. Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures. Maintain a comprehensive documentation repository, regularly updating and contributing to it, to capture best practices and troubleshooting procedures. Perform a variety of basic user-problem analyses for the Customer Service Desk. Requirements Advanced Level of English. 3+ years of experience as a Help Desk Analyst. 3+ years of experience in configuration, troubleshooting, and optimization of Windows and Mac desktop devices. Strong problem-solving skills and attention to detail in resolving technical issues. Exceptional communication and customer service skills (verbal/written). Bonus Points Bachelor’s Degree in Computer Science, Systems Engineering or related fields. Experience with cloud computing. What we offer Long term positions Compensation in USD Paid time off Cool clients and products Work with great engineers 4tech Posted: Tuesday, December 2, 2025Job # 1227 #J-18808-Ljbffr

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