Customer Success Executive

vor 2 Wochen

City of Greater Geelong, Österreich The Flex Vollzeit

Job Title: Customer Success Executive (Remote) Company: The Flex Location: Sydney, New South Wales, Australia (Remote-First) About The Flex The Flex is reinventing the global rental experience, offering a proprietary Property Management System (PMS) that automates operations and delivers frictionless experiences for guests and landlords. The company is scaling rapidly and assembling a team of high-performing, proactive A-Players. The Role As a Customer Success Executive, you will be the human backbone of an automated ecosystem, ensuring guests and landlords enjoy a seamless rental journey. Key Responsibilities Serve as the primary point of contact for guests and landlords via chat, email, and phone. Guide new landlords and partners through the PMS platform. Troubleshoot operational and technical issues, escalating as needed. Track satisfaction metrics, gather feedback and identify trends to improve service. Collabórate with Operations, Product and Tech to refine processes. Identify upselling and retention opportunities. What You Bring Exceptional written and verbal communication skills. Experience in customer success, hospitality or property management. Confidence using CRM systems, PMS tools and digital support platforms. Strong problem‑solving, time‑management and organizational skills. High emotional intelligence: empathy, patience and composure under pressure. Fluency in English (French or other languages are a strong plus). Why Join The Flex Make an impact by redefining how the world rents. Global exposure: work with a high‑performing international team. Career acceleration as The Flex expands worldwide. Competitive compensation with results‑driven bonuses. Remote‑first culture: work from anywhere; outcomes over hours. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other We welcome referrals and encourage candidates to apply. Referrals increase the chances of interviewing by 2x. #J-18808-Ljbffr

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