Senior ICT Delivery

Senior ICT Delivery & Operations Lead Join to apply for the Senior ICT Delivery & Operations Lead role at NSW Department of Planning, Housing and Infrastructure. Together we shape thriving communities, public spaces, places and economies. Temporary up to 30th June 2026, full-time (35 hours per week) opportunity. Office location – Parramatta or Sydney CBD with 3 days in office. Salary relative to experience, ranging from $129,464.00 to $142,665 + super. What’s in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long‑term career support . We offer flexibility in work arrangements , diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The role In this role, you’ll lead the delivery and day‑to‑day management of workplace technology, audio‑visual systems, and ICT infrastructure that keep NSW Government workplaces running smoothly and ready for the future. You’ll drive technology solutions that improve service delivery, support innovation, and align with organisational priorities, ensuring systems are efficient, secure, and enhance the experience for staff and stakeholders. You’ll balance multiple priorities from delivering new tech projects to maintaining operational stability – all while navigating evolving technologies and government frameworks. Working closely with stakeholders, you’ll foster collaboration, manage risk, and lead a high‑performing team focused on continuous improvement and best practice in ICT operations. The role also requires ongoing performance assessment of existing third‑party vendor SLAs, contract management, and procurement activities. What you will bring to the role: Proven experience in workplace technology delivery, audio‑visual systems integration, and workplace technology business‑as‑usual operations, with the ability to manage complex technical environments. Strong project management skills, with a proven track record of successfully delivering technology and infrastructure projects on time and within budget. Demonstrated capability in ICT operations management, ensuring systems and services run efficiently, securely, and in line with organisational goals. Excellent stakeholder engagement and communication skills, enabling collaboration across diverse teams and external partners. A focus on continuous improvement, innovation, and best practice in technology delivery and operational performance. Thorough understanding of workplace network topology, audio visual network requirements, and general workplace tech. Relevant experience and/or qualifications in ITIL framework and ITSM deployment. Essential requirement: Relevant tertiary qualifications in Information Technology or related discipline, or relevant equivalent experience. About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we create vibrant, productive spaces and precincts; manage lands, assets and property effectively; and deliver affordable and diverse housing. We strive to be a high‑performing, world‑class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Wednesday, 19th Nov 2025 at 11.55pm . For further information about the role, please contact Zac Carmont at or Brooke Wilson at . A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note: to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working visa for the duration of the appointment. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or – HR Support, option 2, DPHI People Advisory, option 1 and reference ‘Request an Adjustment – Job Title and Reference Number’. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathway team for a yarn. #J-18808-Ljbffr