Implementation Specialist

vor 2 Wochen

City of Melbourne, Österreich Checkbox Vollzeit

Checkbox is a no-code automation platform that enables teams to rapidly build solutions for workflow automation, intake, and matter management. Our mission is to empower business and legal operations professionals to digitize processes without needing technical expertise, helping organizations work smarter and scale faster. As we continue to grow, we’re looking for an Implementation / Solutions Specialist who will be the bridge between our clients and our product—ensuring successful solution delivery, driving adoption, and shaping the future of customer experience at Checkbox. Role Overview The Implementation / Solutions Specialist is a key member of the Customer team, responsible for guiding clients through the implementation and adoption of Checkbox solutions. This role combines solution design, customer success, and technical consulting to ensure clients extract maximum value from our platform. You will lead solution delivery projects end‑to‑end, mentor, and coach solution consultants, and act as the strategic advisor to clients on Checkbox solutions. Key Responsibilities Customer Success & Engagement Own end-to-end client solution delivery for Enterprise and Strategic accounts. Act as a strategic advisor - guiding clients on automation opportunities and best practices. Build strong, trusted relationships with client stakeholders (Legal, Ops, Business teams). Drive product adoption and measurable business outcomes for clients. Solution Design & Delivery Lead the discovery, scoping, and implementation of Workflow, Intake, and Matter Management solutions using Checkbox. Translate client requirements into scalable and user-friendly solutions. Leadership & Enablement Coach and mentor Solution Consultants, supporting their technical and client-facing development. Establish and maintain best practices, templates, and playbooks for consistent solution delivery. Collaborate cross-functionally with Product and Customer success to influence product roadmap and customer success processes. Develop resources (knowledge base content, implementation guides, training materials) to scale client enablement. Identify opportunities to improve delivery efficiency and expand reusable assets. About You Skills & Experience Experience in computer software, software engineering or related field. Strong analytical and problem-solving mindset, with the ability to translate business requirements into digital solutions. Excellent client engagement skills, with the ability to consult and influence at senior stakeholder levels. Experience mentoring delivery teams or junior consultants is preferred. Prior work experience in a Seed, Series A, or Series B startup. Personal Attributes Strategic thinker with strong ownership and accountability. Exceptional communication skills - both written and verbal. Adaptable, resourceful, and comfortable in a fast-paced startup environment. Able to work effectively with team members located in Australia and the United States. Passionate about technology, innovation, and helping customers succeed. Why Join Us? Opportunity to shape how global organizations transform their operations through no-code automation. Be part of a fast-growing, innovative legaltech/enterprise SaaS company. Work alongside a driven, collaborative, and supportive team. Hybrid flexible working model with Sydney HQ. Competitive salary, equity options, and professional development opportunities. #J-18808-Ljbffr

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