Business Customer Advocate
Vor 4 Tagen
Company Overview Launtel is an Australian-owned internet service provider delivering high-speed, reliable internet to both residential and business customers across the country. Known for its exceptional customer service, transparent pricing, and innovative approach. With a strong reputation for quality and service, Launtel has been awarded Product Review’s Residential Product of the Year for five consecutive years. We take pride in being a customer-first provider, offering flexible and scalable internet solutions tailored to modern digital needs. Role Overview As part of the Launtel Team, the Business Customer Advocate will support new and existing Business customers and work closely with Technical teams and Accounts to deliver a successful transition to Launtel Business under the guidance of the Business Team Leader. Exceptional customer service and professionalism are required in both verbal and written formats. You will be able to learn quickly and bring strong time management and organisational skills to exceed customer expectations. Key Skill Sets Exceptional Customer Service Time management, self-governance and initiative Proven experience in B2B Sales or within a Project Management environment Ability to thrive in a fast-paced environment Strong organisation and administrative skills Desirable Skills Understanding of Software and Development Previous Telco experience Role Deliverables and Activities Coordination of Business customer sales enquiries and management of these internal projects and feature requests through detailed and continuous curation of the project CRM Assignment of key tasks, responsibilities and collaboration with the Technical Support team as required Establish, develop and maintain positive Business and Customer relationships. Ownership and pride in your performance and its impact on the company’s success Strong communication skills, both written and verbal, to be utilised with both the Launtel team and the customer. Key Responsibilities Management of inbound enquiries (inclusive of multiple media) with administration coordination to CRM Advocate for Launtel Business products and services Proactively identifying business opportunities via outbound sales Manage customer escalations, complaints and performance issues Coordinating schedules/ appointments with customers and staff alike, including meetings, third-party installations, etc. Position Hours This is a Full-Time Monday to Friday, 9 am-5 pm position, supportive to suit Business hours. Although Launtel offers flexibility on remote working, this role will ideally be based in our Launceston, Tasmania Office. Greater role flexibility may be granted as the position becomes established. Remuneration This position will evolve as the team and responsibilities grow. We will conduct a thorough review every six months to ensure continual improvement of team workflows and systems improvement. Initial Salary will be negotiated with the successful candidate based on experience and skill set. Application Deadline Applications close Tuesday 25th November. Please note only successful applicants will be contacted Employer questions How many years of experience do you have with Project Management? Do you have experience working within the Telecommunications Industry? What is your proven experience with B2B Sales, and share your highlights? #J-18808-Ljbffr
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Business Customer Advocate
vor 3 Wochen
City of Launceston, Österreich Xprt Dev Vollzeitdomain Sales → Account & Relationship Management home_work Hybrid Posted 1 day ago Company Overview Launtel is an Australian-owned internet service provider delivering high-speed, reliable internet to both residential and business customers across the country. Known for its exceptional customer service, transparent pricing, and innovative approach. With a...
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B2B Customer Success
Vor 4 Tagen
City of Launceston, Österreich Launtel VollzeitA leading Australian internet service provider is looking for a Business Customer Advocate to join their team in Launceston. This full-time position requires strong customer service skills, experience in B2B sales, and the ability to manage multiple inquiries and projects. The ideal candidate will work closely with technical teams, support business...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitRecruitment Consultant | Bayside Group - Sydney ,NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitCustomer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent...
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Junior Lawyer or Graduate Lawyer
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City of Hobart, Österreich Advocate Lawyers VollzeitAdvocate Lawyers is seeking a lawyer to join our growing general practice. We welcome applications from candidates interested in any of the firm’s core practice areas, which broadly fall into commercial work or court-based advocacy. Depending on the candidate’s strengths and career goals, the role can be tailored in one of two directions: Transactional /...
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Senior Associate, Customer Technical Advocate
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Customer Advocate
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City of Melbourne, Österreich Afterpay VollzeitCustomer Service Escalations Advocate Join to apply for the Customer Service Escalations Advocate role at Afterpay . Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the...
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Family Advocate
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Home Claims Advocate
Vor 6 Tagen
City of Brisbane, Österreich Auto & General Australia VollzeitA leading Australian insurance firm is seeking a Home Claims Consultant to join its North Lakes team. In this entry-level, full-time role, you will advocate for customers during the claims process, providing guidance and support. Ideal candidates will exhibit strong customer service skills and the ability to manage tasks effectively in a fast-paced...
