Customer Experience Advocate
vor 2 Wochen
Recruitment Consultant | Bayside Group - Sydney ,NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent innovation and engineering.With market expansion continuing to grow beyond forecast, they have an immediate requirement for a Customer Experience Advocate (CEA) to complement their Customer Experience Team.Focusing on delivering exceptional customer service across multiple communication channels, including phone, email and social media, CEA’s are instrumental in creating and preserving seamless customer service experiences at every opportunity. Key responsibilities Manage inbound and outbound customer interactions across phone, email and ensuring first‑contact resolution and adherence to processes Build and maintain positive, professional relationships with customers assisting them through the purchasing and scheduled servicing process via online portals Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures Address and elevate queries as needed, providing timely feedback to all parties Become a subject matter expert through internal workshops, training, and briefings Collaborate with internal teams to optimise the overall customer experience Qualifications & Experience required Previous experience with an automotive OEM is preferred, whilst a retail or sales environment background is also highly advantageous Excellent verbal communication and writing skills Experience in handling phone calls and case management scenarios Experience with social media interactions, highly developed technical and administrative skills and current fluency with general Microsoft Office tools Familiarity with Zoho CRM or similar and integrated phone systems are all highly advantageous skills To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on . #J-18808-Ljbffr
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Customer Experience Advocate
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitCustomer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their reputation as a global leader in independent...
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Customer Experience Advocate
vor 1 Woche
Sydney, Österreich Bayside Group VollzeitRecruitment Consultant | Bayside Group - Sydney, NSW Customer Experience Advocate Our client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world’s largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...
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Customer Resolution
Vor 2 Tagen
Council of the City of Sydney, Österreich MA MISSION AUSTRALIA VollzeitA leading non-profit organization in New South Wales is seeking a Customer Resolution Manager to lead and improve customer service touches within their housing division. The role requires substantial experience in customer service management, complaints resolution, and a commitment to advocate for customer voices. This position offers a chance to make a...
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Customer Support Advocate for SaaS
vor 9 Stunden
Council of the City of Sydney, Österreich Ortto VollzeitA leading customer data platform is seeking a Customer Support Advocate to manage technical support queries and deliver exceptional customer experiences. The role involves being a product expert, providing timely support, and capturing customer insights to aid product development. Ideal candidates will have over 3 years in customer support, strong technical...
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Multi-Channel Customer Experience Champion
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitA leading automotive manufacturer in Australia seeks a Customer Experience Advocate to enhance customer interactions across phone, email, and social media. The role requires excellent communication skills and experience in customer service, preferably in the automotive industry. Responsibilities include managing customer inquiries, maintaining professional...
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Multi-Channel Customer Experience Pro
vor 2 Wochen
Council of the City of Sydney, Österreich Bayside Group VollzeitA recruitment agency in Sydney is seeking a Customer Experience Advocate to enhance customer service across various channels. The ideal candidate will have a background in automotive and experience in managing customer interactions. You will be responsible for ensuring first-contact resolution and building strong customer relationships. Strong communication...
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Business Customer Advocate
Vor 4 Tagen
City of Launceston, Österreich Launtel VollzeitCompany Overview Launtel is an Australian-owned internet service provider delivering high-speed, reliable internet to both residential and business customers across the country. Known for its exceptional customer service, transparent pricing, and innovative approach. With a strong reputation for quality and service, Launtel has been awarded Product...
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Business Customer Advocate
vor 3 Wochen
City of Launceston, Österreich Xprt Dev Vollzeitdomain Sales → Account & Relationship Management home_work Hybrid Posted 1 day ago Company Overview Launtel is an Australian-owned internet service provider delivering high-speed, reliable internet to both residential and business customers across the country. Known for its exceptional customer service, transparent pricing, and innovative approach. With a...
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Junior Lawyer or Graduate Lawyer
vor 2 Wochen
City of Hobart, Österreich Advocate Lawyers VollzeitAdvocate Lawyers is seeking a lawyer to join our growing general practice. We welcome applications from candidates interested in any of the firm’s core practice areas, which broadly fall into commercial work or court-based advocacy. Depending on the candidate’s strengths and career goals, the role can be tailored in one of two directions: Transactional /...
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City of Melbourne, Österreich Ciena VollzeitA leading technology company is seeking a Senior Associate, Customer Technical Advocate in Melbourne. The ideal candidate will have 3-5 years in a technical customer engagement role and a Bachelor's Degree in a relevant field. Responsibilities include managing technical support, ensuring customer satisfaction, and fostering strong relationships. This role...
