Adoption Customer Success Manager
Vor 2 Tagen
Our Scale Customer Success team has an important role to play in helping realise Culture Amp’s mission by driving the success and business impact for 1000s of organizations around the world.
We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.
Our Adoption Customer Success Managers are responsible for ensuring our customers achieve their desired people outcomes with Culture Amp and realize business level value from the platform, whilst having a delightful experience.
You will consult with customers in both offensive and defensive plays to drive highly sophisticated platform adoption and ultimately advocacy from successful customers and to mitigate risk with customers failing to derive business level value from Culture Amp.
In part of this team of amazing humans,
You will
Run high impact 1:1 engagements consulting with customers failing to adopt the product beyond their first implementation to put risk mitigation plans in place
Run high impact 1:1 strategic sessions with larger customers
Partner with the Digital Led Program Manager to provide scaled outreach to customers to drive strong adoption and value realisation
Partner with the Customer Education Program Manager and the Customer Marketing Manager to craft and run 1:many strategic sessions with customers to drive deeper and more sophisticated platform adoption
You have
2+ years experience in Customer Success and/or HR professional experienced with HR Tech, SaaS experience preferred
A highly consultative & scaled approach with customers
The ability to explain complex ideas in a simple, easy to understand way
Excellent communication skills
The ability to set clear expectations with customers
The ability to be flexible and adapt to change
You are
A strategic thinker able to connect product use cases to bigger business level strategy
A tech-savvy, product expert; you don’t shy away from new tools & tech
Comfortable presenting in front of groups
Able to build customer relationships quickly
Able to problem solve in real time with customers
Able to handle multiple customer conversations simultaneously
Highly empathetic and decisive
Continuously striving to improve the customer experience we are providing
A team player who is willing to dive into any problem
Excited about working at a global scale
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