Guest Service Agent
vor 11 Stunden
As a Guest Service Agent (GSA) - Front Office at the Landmark Resort in Nelson Bay NSW , you will be responsible for providing exceptional customer service to all guests. This casual role is an integral part of the Front Office team, ensuring a warm and welcoming experience for every visitor to our resort. The ability to implement and maintain a high standard of customer service in all areas of our operation is a must. What you’ll be doing Greeting and welcoming guests upon arrival, checking them in and out efficiently and courteously Handling guest inquiries, requests and complaints in a professional and empathetic manner Promoting the resort's facilities, services and special offers to enhance guest satisfaction Providing customer service, including answering phones and responding to emails Undertaking general office duties, including daily banking transactions Adhering to all hotel policies, procedures and brand standards Liaise closely with all departments in the hotel, particularly housekeeping and maintenance What we’re looking for Previous experience in a customer service or hospitality role, ideally in a front office or reception environment Excellent communication and interpersonal skills with the ability to engage with guests from diverse backgrounds Strong problem-solving and conflict resolution skills to handle guest issues effectively Proficient in using hotel management software (Hirum) and technology an advantage Flexible and adaptable to work a range of shifts, including weekends and public holidays A friendly, professional and customer-focused attitude Enthusiastic and motivated team player What we offer Competitive hourly rate and casual loading Opportunities for career development and advancement within the resort A supportive and inclusive work environment About us At the Landmark Resort our mission is to create unforgettable experiences for our guests by providing exceptional service and a warm, welcoming atmosphere. We are committed to the professional development of our employees and foster a culture of collaboration, innovation and work-life balance. Successful applicants will be considered for a Full Time position. If you're passionate about hospitality and delivering outstanding customer service, we'd love to hear from you. Apply now to join our team at Landmark Resort . Please submit your resume and cover letter through Seek. #J-18808-Ljbffr
-
Front Office Guest Experience Agent
vor 11 Stunden
Nelson Bay, Österreich Landmark Resort VollzeitA hospitality resort in Nelson Bay is looking for a Guest Service Agent to provide exceptional customer service at the front office. Responsibilities include welcoming guests, handling inquiries, and promoting resort facilities. Candidates should have prior hospitality experience, excellent communication skills, and a problem-solving attitude. This casual...
-
Guest Service Agent
vor 11 Stunden
Byron Bay, Österreich Hotel Marvell VollzeitAs a Guest Service Agent at Hotel Marvell' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel. What you'll be doing Welcome and register...
-
Guest Service Agent
Vor 7 Tagen
Byron Bay, Österreich Crystalbrook Collection VollzeitCrystalbrook Byronis a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest...
-
Guest Service Agent
vor 1 Woche
Salamander Bay, Österreich Oaks Hotels, Resorts & Suites VollzeitJob Title Casual Guest Service Agent Location Oaks Port Stephens Pacific Blue Resort – Newcastle, New South Wales, Australia Key Responsibilities Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with...
-
Guest Service Agent
vor 11 Stunden
Salamander Bay, Österreich Avani Hotels & Resorts VollzeitAvani Hotels & Resorts – Salamander Bay NSW Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the...
-
Guest Service Agent
Vor 4 Tagen
Ball Bay, Österreich Oaks Hotels, Resorts & Suites Vollzeit2 weeks ago Be among the first 25 applicants Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including...
-
Guest Service Agent
Vor 4 Tagen
Salamander Bay, Österreich Minor International VollzeitCompany Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Services Agent
vor 11 Stunden
Salamander Bay, Österreich Avani Hotels & Resorts VollzeitA leading hotel chain in Salamander Bay is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. In this role, you will welcome guests, ensure a smooth check-in process, and guide them throughout their stay. Ideal candidates will have experience in hospitality, excellent communication skills, and a proactive...
-
Casual Guest Experience Agent
Vor 4 Tagen
Salamander Bay, Österreich Minor International VollzeitA leading hospitality organization in Salamander Bay is seeking a Casual Guest Service Agent passionate about delivering excellent customer service. You will be the first point of contact for guests, responsible for check-ins, addressing inquiries, and providing insights into local attractions. Successful candidates will have a proven background in...
-
Guest Experience Agent
Vor 4 Tagen
Ball Bay, Österreich Oaks Hotels, Resorts & Suites VollzeitA major hotel chain in Mackay, QLD is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. You will be responsible for warmly welcoming guests, managing check-ins and check-outs, and offering insights on local attractions. This role involves clear communication with guests and effective handling of reservations....
