Client Director

People & Culture Coordinator at Bastion Agency About Bastion Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and research experts sitting side by side, working together on major brands to solve their marketing challenges. We offer a breadth of specialist capabilities across the communications spectrum including Advertising, Social, Communications, Digital, Media, Experiential Insights and Training. Our model is not just based on the breadth of expertise, but the depth in each capability and our operating model, enabling us to work as seamlessly interconnected specialism. A true one stop shop. Bastion Advertising delivers compelling messages that capture attention and spark emotion. Our advertising services cover everything from brand and communication strategy to creative design, social media management, and production – delivering impactful campaigns that resonate with audiences. Role Overview As an integrated Client Director, you’ll help lead the delivery of brand, earned, content and social work for key clients. Ensuring ownership of the creativity integrity by ensuring that the agency’s creative vision aligns with the client’s objectives. You manage day-to-day relationships with confidence, bring clarity to delivery, and ensure work is produced to a high standard, on time and on budget. You have strong integrated communications experience supported by solid social and content knowledge. You understand how channels work together, can guide teams through delivery, and balance practical problem-solving with thoughtful, creative thinking. You keep projects moving with pace and purpose while supporting a positive team culture. Client & Account Management Act as the day-to-day client lead, building trust through reliability, organisation and clear communication Bring strong content channel knowledge including social platforms, content formats, paid amplification and reporting, applying this within social first as well as integrated brand and earned activity Communicate proactively with clients and internal teams, helping influence decisions and maintain momentum Present work and recommendations clearly, adding useful context and insight Identify potential delivery issues early and work with senior leads to resolve them Help maintain strong client relationships by being organised, proactive and solutions‑focused Business Management/Commercial Expand every project Support the Group Account Director in growing client revenue by finding additional opportunities/projects Manage client revenue forecasts and pipeline resulting in meeting monthly budgets Ensuring projects are profitable – the resource and time allocation is in line with the project estimates Be an effective negotiator when it comes to estimating projects, additional changes and out of scope requirements Reporting key financial data Integrated Campaign Delivery Supports the delivery of integrated campaigns, managing scope, timelines, resourcing and client expectations Working alongside social media managers to help guide the development of content calendars, content production, approval workflows and paid social delivery Collaborates closely with creative, strategy, media and production teams to ensure work is cohesive and effective Knowledge application of social and content platforms, audience behaviour and content trends to strengthen integrated planning Production and Delivery Management Partners with production teams to coordinate high‑quality outputs across content, social and broader integrated deliverables Manages WIPs, approvals, documentation and timelines Maintains brand consistency and delivery quality across all work Liaises with external partners and suppliers including production companies, talent and photographers Strategy & Business Development Has a strong understanding of the advertising landscape - particularly social and content Support strategy and creative teams with audience, channel and category insights Help translate strategic direction into clear implementation plans for delivery teams Can clearly articulate client goals and surface opportunities that strengthen performance or add value Comfortable reviewing performance and social data in partnership with strategists and social media managers, helping translate key insights into practical recommendations based on business needs and understanding Contributes to proposals and new business responses with practical channel and delivery input Team management and leadership Contributes to a highly productive and effective team to deliver great work Is a knowledgeable and approachable team member who leads by example Develops and nurtures the skills of others in your team Supports operational efficiency by identifying improvements to processes and workflows What You Bring Approximately 4–6 years’ experience in account management across integrated and content‑led campaigns Strong understanding of social and content work within broader brand, earned and media activity Experience working with creative, strategy, media and production teams Comfortable reviewing social and performance data and identifying useful insights Excellent organisation, project management and attention to detail Strong communicator and confident presenter Collaborative, proactive, and calm under pressure Commercially aware and responsible with budgets and timelines What We Offer A supportive culture focused on collaboration and personal growth A truly integrated agency network including research, data, insights, creative, digital, experiential, reputation management, content production, performance, earned media, etc. Opportunities to work across fully integrated campaigns and diverse touchpoints Robust G&D training program throughout the year Happy Days and Birthday Leave Culture Club: a calendar of events that connects our team in creative and fun ways CSR leave Seniority level Mid‑Senior level Employment type Full‑time Job function Advertising Industries Advertising Services #J-18808-Ljbffr