Fraud Resolution Specialist — Hybrid Role

Reporting to Technical Manager you will have the responsibility over the investigation and coordination of suspected fraud or breaches of policy conditions through Claims at NTI. You will be at the frontline of establishing the facts of suspected fraud in order to assist in the quick resolution of claims. Day to day, you will: Evaluate and establish scope...

A leading financial institution in Sydney is seeking a full-time phone-based customer service representative for its Fraud and Scams team. The role entails handling high volumes of calls related to digital fraud, providing excellent customer service, and identifying fraud trends. We are interested in candidates with strong problem-solving abilities and...

A leading Australian FinTech company is seeking a Dispute Resolution Specialist to handle complaint resolutions effectively. This role requires over 3 years in dispute resolution within financial services, focusing on customer satisfaction and timely outcomes. Candidates should excel in negotiation, communication, and teamwork. Benefits include extra leave...

Fraud Assist Analyst – NAB Join NAB as a Fraud Assist Analyst in our customer‑centric call centre. This role supports customers impacted by fraud, providing resolution and prevention education. Key Responsibilities Handle up to 40 inbound customer calls per day, addressing fraud concerns and de‑escalating complex situations. Deliver excellent customer...

A leading financial institution in Australia seeks a Card Protection Investigator responsible for investigating card fraud and supporting branch operations. This role involves collaborating with teams to prevent financial crime and providing support to customers. Candidates should have experience in fraud detection within the banking industry and excellent...

A prominent telecom provider in Australia is seeking a Senior Engineer for Scam and Fraud Management. The role involves investigating and mitigating fraudulent activities on the network. Candidates should have experience in data analysis, fraud analytics, and mobile core network support. The position offers a flexible hybrid working model, access to free...

A public service organization in Sydney is looking for a Customer Resolution Specialist to manage and resolve enquiries and complaints from customers via telephone, email, or web. This role requires demonstrated experience in complaints handling, a strong understanding of regulatory compliance in the insurance industry, and a passion for providing quality...

A leading insurance company in Australia is seeking an experienced Investigator for their Claims Fraud Investigations team. In this role, you will manage investigations into fraudulent claims while collaborating with colleagues to minimize fraud exposure. The ideal candidate will possess strong analytical skills and extensive claims management experience....

A leading insurance provider is seeking a Fraud Detection Lead in Sydney with strong skills in fraud analysis and stakeholder engagement. This permanent full-time role involves leading investigations into potential insurance fraud and enhancing automated fraud control measures. You will benefit from a hybrid working environment and a comprehensive perks...

A leading financial institution is looking for a Fraud Assist Analyst for a Frontline Inbound call center role in Parramatta. This full-time position involves supporting customers impacted by fraud through excellent service and empathetic communication. Candidates must have experience in customer service, manage complex inquiries effectively, and be able to...