Fraud Response Specialist — Hybrid, Frontline Support

A leading financial institution is seeking a part-time Fraud Assist Analyst to provide support to customers who may be impacted by fraud. This role requires full-time in-office training for the first 12 weeks before transitioning to a flexible part-time schedule of 25 hours per week. Strong customer service skills and the ability to handle complex inquiries...

Reporting to Technical Manager you will have the responsibility over the investigation and coordination of suspected fraud or breaches of policy conditions through Claims at NTI. You will be at the frontline of establishing the facts of suspected fraud in order to assist in the quick resolution of claims. Day to day, you will: Evaluate and establish scope...

Frontline Inbound call centre role supporting NAB customer affected by Fraud Full-time 12 Month Fixed Term Contract Rotating shifts (Monday to Friday 10am-10pm), (Sunday to Thursday 10am-10pm) or (Tuesday to Saturday 10am-10pm), depending on business demands This role requires you to work Full time in office for the first 12 weeks of training, then enjoy...

A leading financial institution in Australia is seeking a Fraud Assist Analyst to support customers impacted by fraud. The role involves managing inbound calls, providing resolutions, and educating customers on fraud prevention. Candidates should have proven customer service experience in complex situations, strong communication skills, and the ability to...

A leading recruitment agency is seeking candidates for a customer service role in a contact center. This position focuses on identifying and preventing fraud, managing customer queries, and collaborating with stakeholders. Ideal candidates will have strong communication and relationship management skills, and flexibility for shift work. A hybrid work model...

A leading financial services provider in Sydney seeks a Financial Crimes Response Lead to support law enforcement and clients in fraud investigations. This role requires extensive financial crime analysis experience and the ability to manage complex investigations while educating internal teams. Ideal candidates are strategic thinkers skilled in...

A leading financial institution in Sydney is seeking a full-time phone-based customer service representative for its Fraud and Scams team. The role entails handling high volumes of calls related to digital fraud, providing excellent customer service, and identifying fraud trends. We are interested in candidates with strong problem-solving abilities and...

A leading business management software company in Australia is seeking a Fraud & Chargeback Analyst for a 12-month contract. The role involves managing chargeback processes, preventing fraud, and ensuring compliance with financial regulations. Candidates should have experience in chargeback management and proficiency with fraud detection tools. Enjoy a...

A leading financial institution in Australia seeks a Card Protection Investigator responsible for investigating card fraud and supporting branch operations. This role involves collaborating with teams to prevent financial crime and providing support to customers. Candidates should have experience in fraud detection within the banking industry and excellent...

A prominent telecom provider in Australia is seeking a Senior Engineer for Scam and Fraud Management. The role involves investigating and mitigating fraudulent activities on the network. Candidates should have experience in data analysis, fraud analytics, and mobile core network support. The position offers a flexible hybrid working model, access to free...