Fraud Assist Analyst
vor 1 Woche
Frontline Inbound call centre role supporting NAB customer affected by Fraud Full-time 12 Month Fixed Term Contract Rotating shifts (Monday to Friday 10am-10pm), (Sunday to Thursday 10am-10pm) or (Tuesday to Saturday 10am-10pm), depending on business demands This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at our 3 Parramatta Square location. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. In the role of Fraud Assist Analyst you will be part of the Fraud Assist team answering critical calls from our customers that may have been impacted by fraud. This call centre position will see you take back to back calls from customers and other NAB staff to address fraud related concerns alongside proving education on prevention. Each day, you’ll go above and beyond to : Provide excellent customer service to our customers and take up to 40 inbound calls from customers who have been impacted by fraud and require support. Treat each customer’s circumstance as unique. You will be dealing with vulnerable customers who will require empathy and understanding and for you to solve their complex circumstances and initiate next steps for a resolution. Make sure our customers feel safe and informed by giving them the right information about our process and products. We’re looking for the best and brightest to deliver the best for our customers. You’ll need: Proven customer service experience with the ability to manage complex inquires and deescalate challenging situations. You will be an empathetic and resilient communicator as well be able to support vulnerable customers with care and professionalism. Demonstrated ability to thrive in high volume environments and can confidently handle back to back calls (40+ per day) while maintaining the quality of service. Availability to work full-time in-office for the first 12 weeks of training. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. #J-18808-Ljbffr
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Fraud Assist Analyst
Vor 2 Tagen
Council of the City of Sydney, Österreich NAB VollzeitFraud Assist Analyst – NAB Join NAB as a Fraud Assist Analyst in our customer‑centric call centre. This role supports customers impacted by fraud, providing resolution and prevention education. Key Responsibilities Handle up to 40 inbound customer calls per day, addressing fraud concerns and de‑escalating complex situations. Deliver excellent customer...
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Fraud Assist Analyst
vor 1 Woche
Council of the City of Sydney, Österreich Nab VollzeitJoin to apply for the Fraud Assist Analyst role at NAB Overview This call centre role supports NAB customers affected by fraud, providing support and education. Responsibilities Handle up to 40 inbound calls per day from customers impacted by fraud. Treat each circumstance as unique, exercising empathy and understanding for vulnerable customers. Provide...
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Fraud Assist Analyst
vor 1 Woche
City of Parramatta Council, Österreich NAB VollzeitPart time role available, Monday to Friday hours, 25 hours a week Be part of an inclusive team making a real impact for our customers This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at our 3 Parramatta Square location. Our people are customer obsessed. They prioritise the needs and...
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City of Parramatta Council, Österreich NAB VollzeitA leading financial institution is looking for a Fraud Assist Analyst for a Frontline Inbound call center role in Parramatta. This full-time position involves supporting customers impacted by fraud through excellent service and empathetic communication. Candidates must have experience in customer service, manage complex inquiries effectively, and be able to...
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Fraud Response Specialist — Hybrid, 25 hrs/wk
vor 1 Woche
City of Parramatta Council, Österreich NAB VollzeitA leading financial institution is seeking a part-time Fraud Assist Analyst to provide support to customers who may be impacted by fraud. This role requires full-time in-office training for the first 12 weeks before transitioning to a flexible part-time schedule of 25 hours per week. Strong customer service skills and the ability to handle complex inquiries...
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Fraud Analyst
vor 2 Wochen
City of Melbourne, Österreich ACS (Australian Computer Society) VollzeitJoin to apply for the Fraud Analyst role at ACS (Australian Computer Society) . About Us The Australian Computer Society (ACS) is Australia’s leading professional association for the technology community, representing over 40,000 members across industry, government, and education. Established almost 60 years ago, ACS is a member‑led not‑for‑profit...
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Fraud Support Analyst
vor 1 Woche
Council of the City of Sydney, Österreich Nab VollzeitA leading financial institution is seeking a Fraud Assist Analyst to support customers impacted by fraud. This entry-level role involves handling up to 40 inbound calls daily, exercising empathy and providing clear information to vulnerable customers. The position requires proven customer service experience and a commitment to maintaining quality in...
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Fraud Analyst
vor 1 Woche
City of Melbourne, Österreich Australian Computer Society VollzeitThe Role We’re seeking a skilled and detail‑oriented Fraud Analyst to strengthen the integrity of ACS’s programs and services. In this role, you’ll support fraud detection, quality assurance, and risk oversight across Migration Pathways and broader Operations functions. You’ll play a key role in ensuring that ACS continues to operate as a trusted...
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Fraud Intelligence Analyst
vor 1 Woche
City of Brisbane, Österreich Auto & General Australia VollzeitJoin to apply for the Fraud Intelligence Analyst role at Auto & General Australia . The Fraud Intelligence Analyst will be responsible for the collection and analysis of Claims, Industry and Customer data linked to the identification and deterrence of fraudulent activity. The role will involve engagement in Auto & General and the broader Industry to share...
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Senior Fraud Analyst
vor 3 Wochen
City of Melbourne, Österreich Colonial First State VollzeitSenior Fraud Analyst Join to apply for the Senior Fraud Analyst role at Colonial First State. Our organisation values expertise, passion and diversity. At CFS we believe in celebrating individuality and creating an environment where you can unleash your full potential. Your Team The Financial Crime Operations team provides Financial Crime and Fraud...
