Catering Operations Coordinator

Catering Operations Coordinator - Fixed Contract Want to elevate your career to a Higher Altitude? Come join our award winning team at Sydney Airport as a full time Catering Operations Coordinator. At dnata catering & retail, the sky's truly the limit AVIATION SUPPORT BUSINESS OF THE YEAR 2025AUSTRALASIAs AIRLINE CATERER OF THE YEAR 2025 We are currently seeking enthusiastic and motivated Catering Operations Coordinator to join our Sydney Airport team on a fixed term 12-month contract basis to assist with the processing of customer orders and flight data changes for all our Airline customers. More about this role: This role performs the core day-to-day functions of the Catering Operations team and ensures smooth & accurate data entry and communications between the various internal & external customers. In a nutshell, your main responsibilities are: Coordinate all customer service needs within the ‘Day of Op’s’ window, effectively acting as the information conduit between the customers and the dnata catering operations teams nationally. Processing all customer orders for Pax (passenger) numbers and Special Meals. Managing and communicating flight and aircraft changes to ensure operations teams have up to date information. Assists with improvements in processes to increase effectiveness & efficiency of the department. Work with the dnata ‘Operations Performance’ team to ensure customer Key Performance Indicator’s (KPI’s) are understood and performance against targets is measured. Works closely with the ‘Billing & Accounts Receivable’ team to ensure accurate data is provided through dnata internal & customer owned systems for reconciliation with customer Accounts Payable processes. Assists with the processing of ad-hoc customer orders when required. Participate in daily team meetings with internal & external customers as required. Carry out additional duties as may be reasonably requested by Senior Management. What do you need to be successful in securing this role? Excellent communication and people skills. Available over a 24/7 cycle. Excellent written and verbal communications skills. Strong problem-solving skills. Demonstrates strong organizational / time management skills. Ability to recognize & reprioritize requirements based on changing conditions. Ability to handle challenging situations. Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment. Experience with ERP systems and data entry would be highly considered. As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check. What’s in it for you? 5 weeks Annual Leave. Free onsite parking, meals, and uniforms. Career development and progression. Be part of a close knit and dedicated team that are committed to excellence. Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes. About Us: We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities. Chosen by many of the world’s top airlines, we operate 16 facilities across 12 cities and employ over 4,500 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year. Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently. Want to know more about dnata catering and our global businesses? Visit our Australian careers website and watch a short video here: Does this role sound perfect for you? If so, we want to hear from you Click the link below and upload your resume to start the journey of joining the dnata catering & retail family. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr