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Director of Operations

vor 3 Monaten


Melbourne, Österreich Lovisa America LLC Vollzeit
Lovisa Life:Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with a over 860 stores across 37 countries. Join a high growth international retailer, publicly listed on the ASX.We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.Lovisa Opportunity:As a Retail Operations Manager, you will play a pivotal role in ensuring the seamless operation of our stores. This non-management position is ideal for someone passionate about retail operations, with a keen eye for detail, and a proactive approach to problem-solving. You will work closely with the Market General Manager and Field Leaders to enhance operational efficiency, implement strategic initiatives, and uphold the high standards our customers expect.Maximize the profitability of the business by providing leadership and strategy towards driving Operational excellence & KPI compliance across the APAC region.Responsible for but not limited to the following:Operational Excellence: Oversee operations across 240+ stores to ensure consistency, efficiency, and compliance with company policies.Process Improvement: Identify opportunities for operational improvements and implement best practices to streamline processes and enhance productivity.Inventory Management: Work alongside Director of Shrink to monitor inventory levels, coordinate stock replenishment, and minimise shrinkage to ensure optimal stock availability.Sales Support: Collaborate with field teams to drive sales initiatives, enhance customer service, and meet performance targets.Piercing: Work alongside the Piercing Operations team to provide support on delivering exceptional customer piercing experiences.Compliance: Ensure all stores adhere to health and safety regulations, company policies, and industry standards.Reporting: Prepare and analyse weekly, monthly, quarterly operational reports, providing insights and recommendations to senior management.Help develop, support and maintain Lovisa’s operational policies and procedures of RetailOversees the overall consistency and training of retail Operational Standards.Maximize resources to help improve/adjust operational processes to help increase Revenue and Reduce Loss.Delivers strong and improving in-store KPIs (Sales, Mystery Shopper, Piercing, Shrink, Add Ons.)Implement strategies that support Lovisa’s focus on education, KPI performance, sales and overall Operational Standards.Wages: Direct oversite of wage controls as they pertain to the store team’s wage adjustments.Collaborate with Regional Managers to support in hours distribution and suggest areas of improvement.Assist in the development, implementation, and communication of compensation policiesand proceduresCollaborate with HR to determine appropriate salary ranges for new and existing positions.Planning and execution of Market leadership days and training eventsLovisa Loves :

A can-do attitude with the following skills:8+ years in a similar roleIn store experience working in the retail sales environmentExperience within Visual MerchandisingCoaching, Training and Development of store teamResults and action orientatedAbility to create learning contentAbility to partner, collaborate and build relationships with all levels of the organization.Prior experience managinga teamProficient with MicrosoftWord, Outlook, Excel, PowerPoint, Canva & Adobe ConnectKnowledge of learningmanagement systemsExceptional training deliveryand facilitation skillsResults- and action-orientedCommunication skills, both verbal and written, with all levelsof the organizationAbility to partner,collaborate, and build relationships within all levelsof the organization.Multi-tasking and prioritization in a fast-paced environmentExperience developing comprehensive training programs for retail organizationsFluency in Englishboth written and verbal is required; additional language both writtenand verbal is advantageousLovisa Perks :

Enjoy these perks when you join LovisaJoin a global business offering endless career opportunities locally and internationallySupportive diverse and inclusive team environment – we truly harness our 10+1 culture commitmentsTake your birthday off - additional day of leaveGenerous 50% discount off Lovisa productsFree gym membershipModern HQ with a fully stocked kitchen on Glenferrie RoadMonthly social eventsPersonal Development Succession Plans with monthly, quarterly, six month and yearly reviews.Referral Rewards Incentive Program for you chance to receive up to $1,000 AUDLovisa Future:With no plans on slowing down with our continued expansion across the globe. At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style and customer service. All team members are Lovisa ambassadors, who thrive off our Lovisa culture commitments with a

can-do attitude.Lovisa Product:Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our global trend spotting and innovation design team take inspiration from couture runways and current street style around the world to deliver new, must-have styles to our customers.We are a fashion-forward jewellery brand that caters to anyone and everyone, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.

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