IT Systems

Freedom Property Investors provided pay range This range is provided by Freedom Property Investors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$80,000.00/yr - A$85,000.00/yr Senior Recruitment Specialist & In-House Trainer | Leading Recruitment Strategies & Talent Development at Freedom Property Investors IT Systems & Support Specialist – Own Internal IT Support, Systems & Delivery Across the Business Reporting To: Head of Infrastructure and Cybersecurity Join Australia's #1 Property Investment Group At Freedom Property Investors, we’re on a mission to help busy, everyday Australians build wealth safely through property. With over 10,000 members served, 300+ full-time team members, and 2,000+ five‑star Google reviews, we pride ourselves on being the industry leaders in investment‑grade property. We’re now looking for a highly capable IT Systems & Support Specialist to join our Melbourne HQ team. In this hands‑on role, you’ll take full ownership of all internal IT systems support — from daily troubleshooting and onboarding to device management, user setup, cloud configurations, AV, and hardware optimisation. About the Role This is not a help desk role — this is an ownership role. You’ll be responsible for all Level 1 and 2 internal IT support across the company, including: Desktop, hardware, and endpoint troubleshooting Google Workspace, Microsoft 365, Azure AD and Intune admin PowerShell scripting and process automation Staff onboarding/offboarding and device lifecycle AV support, security best practice, and documentation Full hardware walkthrough and optimisation across all desks, TVs, meeting rooms, and common areas Liaison with building management and third‑party vendors This is a full‑time, in‑office role based in our Melbourne CBD headquarters — 5 days a week. You’ll work closely with department leaders and users of all levels. What You’ll Be Doing Deliver hands‑on Level 1 and Level 2 support across desktop, software, and network Troubleshoot both Mac and Windows environments Maintain and administer user accounts via Azure AD, M365, Intune, and Google Workspace Write and run scripts using PowerShell and GAM for user and system automation Set up and decommission user accounts, devices, and licenses Support onboarding and offboarding of team members, including equipment prep and orientation Conduct a full office‑wide hardware and device review — desks, docks, TVs, AV, cords, and peripherals — and implement best practice setup standards Maintain and proactively monitor all office hardware setups to ensure standards are sustained Manage and support Logitech‑based meeting room AV setups Monitor and uphold BYOD policies and basic endpoint security standards Work with third‑party vendors on escalations, licensing, and purchasing Maintain IT documentation — user guides, setup checklists, FAQ, systems config Support ongoing IT projects, upgrades, and system improvements Act as point of contact for building‑related IT infrastructure (network cabling, AV, Wi‑Fi, etc.) What You’ll Need 5+ years in Level 2 desktop or internal IT support roles Strong experience across Windows, MacOS, and Google Workspace Proven knowledge of Microsoft 365, Azure AD, Intune, and Autopilot Experience scripting and automating with PowerShell and GAM Hands‑on experience setting up and managing hardware across a commercial office (desks, docks, TVs, AV) Comfortable managing internal IT support in a BYOD and hybrid tech environment Solid documentation skills — checklists, runbooks, basic user guides Excellent communication and support skills across all user levels Personally accountable — takes ownership and solves problems Coachable and open to feedback — always improving Highly organised, with strong task follow‑through and time management Comfortable working in a fast‑paced, high‑expectation culture ITIL Foundation and relevant certifications preferred Exceptional management of single system or OS, supportive of ticket‑based service desk and siloed support, remote/hybrid working not preferred, lack of documentation or hands‑on work, and inability to solve issues independently — these are not desirable traits. Resolution Time – Support issues acknowledged within 1 hour and resolved within agreed timelines System Uptime – AV, Wi‑Fi, login and endpoint availability above 99.9% Onboarding Delivery – Setup completed with all accounts, access, and gear ready day 1 Hardware Standardisation – All desks, meeting rooms, and AV setups optimised and maintained to best practice Documentation – All key systems and processes documented and accessible User Satisfaction – Team feedback indicates confidence in internal IT support What You’ll Get Full ownership of internal IT systems, support, and onboarding Full‑time, 5‑days‑a‑week in‑office role at our Melbourne CBD HQ — no remote/hybrid Referrals increase your chances of interviewing at Freedom Property Investors by 2×. Get notified about new Information Technology System Specialist jobs in Melbourne, Victoria, Australia . How to Apply Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Real Estate, IT System Training and Support, IT Services and IT Consulting #J-18808-Ljbffr