APS6 Senior Analyst, IT Service Desk

Join to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Join to apply for the APS6 Senior Analyst, IT Service Desk role at AUSTRAC Get AI-powered advice on this job and more exclusive features. This range is provided by AUSTRAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$101,303.00/yr - A$115,406.00/yr About the opportunity AUSTRAC is looking for an ICT Professional to perform the varied role of Senior Analyst, IT Service Desk within AUSTRAC’s Brisbane Office. The successful candidate will become a key member of the IT Service Desk function, within AUSTRAC’s Innovation and Technology Solutions Branch. What are we looking for While we are looking for these capabilities, we consider transferrable skills and encourage applicants who embody AUSTRAC's culture and values to apply. Technology - Implements and encourages work practices that support the efficient, effective and lawful use of technology. Values Based - Demonstrates the highest levels of professionalism and independence, whilst providing a high level of honest and impartial advice. People Focussed - Works collaboratively and maintains cooperative partnerships, while establishing a culture of cooperation within the team. Deliver Client Focused Results - Takes personal responsibility for own and team services provided to clients, while monitoring client satisfaction and taking action to address any shortcomings. Learn and Research - Investigates information and options from various sources to increase understanding of issues. Communicates Effectively - Presents information in a clear, timely and effective manner, which addresses task requirements while representing the work area professionally. Creative and Innovative - Open to and experiments with innovative approaches to working, whilst constantly looking for continuous improvement opportunities. Relate and Network - Develops productive professional relationships with a wide range of clients and stakeholders, whilst establishing professional networks both internally and externally to the organisation. Apply Expertise - Ensures optimal use of own and team's expertise in supporting business objectives, whilst demonstrating a high level of capability in applying technical, professional and specialist skills. For more information about the role and the capabilities we're looking for, please refer to the Candidate Pack on the AUSTRAC Careers Page The key duties of the position include: The Senior Analyst IT Service Desk, will under limited supervision: Take ownership of IT Support in the Brisbane Office, whilst developing positive relationships with Brisbane based staff, and VIP and executive support. Ability to develop strong professional relationships within a geographically dispersed team. Responsible for 2nd level support of IT technologies, with a willingness to provide 1st level support as required. May be required to participate in project work as new services are developed and implemented. Have the ability to approach complex technical issues and problems in an analytical and methodical manner. Mentoring junior service desk staff, whilst sharing knowledge and experience and helping to promote a high performing team. Ability to work in a Windows 10/11, Microsoft Office, M365, Active Directory/Azure and Microsoft Exchange environment. Affirmative Measures This vacancy is being advertised concurrently under both general and affirmative measures recruitment processes. Applications under affirmative measures are only available to Aboriginal and/or Torres Strait people, or applicants with a Disability. Evidence will be requested if your application progresses under an affirmative measures process. Notes This recruitment process will initially be used to fill a current vacancy and in future, may be used to fill similar positions in the event positions become vacant. The merit pools established from this recruitment process will be valid for 18 months from the date of advertising. We offer competitive remuneration and great conditions, including: Annual leave of 4 weeks (20 days) per year + additional paid Christmas close down. Cultural, Ceremonial and NAIDOC leave. 18 days of paid personal leave per year. 15.4% superannuation, which continues through paid maternity leave. 18 weeks of paid maternity leave. Competitive APS salaries with access to annual salary progression. Study assistance - up to $6,000 per annum and up to 120 hours of study leave. View the AUSTRAC Enterprise Agreement for more information about current salaries and other conditions of employment. About Us AUSTRAC, Australia’s financial intelligence agency and anti-money laundering and terrorism financing regulator, is undergoing a significant transformation to enhance its role in combating money laundering and terrorism financing. This includes proposed expansion of its regulatory regime and a broader digital transformation to support our growing agency. As we embrace these changes and grow, our focus is on fostering innovation, collaboration, and effective problem-solving within an inclusive and supportive work environment. At AUSTRAC, you’ll be part of a team dedicated to maintaining the integrity of Australia’s financial system and making a real impact in preventing financial crime. Closing Date and further details Applications close at 11:30 pm on 1 June 2025. For enquiries, please contact: Please note, we can only accept applications via the AUSTRAC Careers Portal Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Analyst, General Business, and Other Industries Government Administration and Government Relations Services Referrals increase your chances of interviewing at AUSTRAC by 2x Sign in to set job alerts for “Service Desk Analyst” roles. 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