Operations Manager

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. About the Role We are seeking an experienced Operations Manager to lead and develop the Sydney VAS 3rd Party Distribution Centre. This pivotal role is responsible for managing day-to-day operations, ensuring exceptional service levels across picking, despatch, and on-time deliveries to our customers. You will drive operational efficiency, maintain cost control within agreed budgets, and implement strategies that support continuous improvement and growth. This position is on-site based at Ingleburn, NSW. A day in the life of an Operations Manager at Toll Group: Manage and optimise 3PL operations, including relationships, performance, SLAs, KPIs, costs, and continuous improvement initiatives. Lead and mentor the 3PL warehouse team, ensuring day-to-day operational excellence and performance management. Oversee end-to-end client service delivery, covering quotations, inventory control, inbound scheduling, order processing, packing, VAS, and dispatch. Collaborate across supply chain and distribution teams to achieve on-time availability and full delivery to customers. Develop and monitor reporting, KPIs, budgets, and forecasts, including accountability for 3PL P&L and capacity planning. Ensure compliance and safety standards, including SOPs, HSE requirements, site inspections, toolbox meetings, and continuous safety conversations. About You: Extensive experience in operational third-party logistics (essential). Familiarity with Cargo Wise systems (desirable) or technically savvy. Ability to balance & meet the expectations of internal and external stakeholders. Strong self-management skills – takes responsibility for tasks, deadlines, and deliverables. Demonstrates exceptional personal standards including honesty, loyalty and integrity. Flexible to changing priorities and operational needs. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr