Customer Service Attendant, relief Duty Manager

Customer Service Attendant, relief Duty Manager – Breakers Country Club Wamberal NSW Apply now to join the Mounties Group as a Customer Service Attendant, relief Duty Manager at Breakers Country Club. About Us Mounties Group values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a mutual organization owned by members and exist to improve the lives of our members. We serve over 250,000 members across sectors such as Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. With over 1,000 employees, we are rapidly growing, especially in the Health and Wellbeing segment. Our head office is in Mount Pritchard and supports businesses across NSW, QLD, VIC, and the ACT. About the Role We are currently searching for a driven and dedicated Customer Service Attendant, relief Duty Manager on a part‑time basis to join our close‑knit team at Breakers Country Club, located in Wamberal. As a Relief Duty Manager, you will oversee day‑to‑day operations throughout the venue, ensuring memorable moments for all visitors. When not performing the Relief Duty Manager role, this position defaults to Customer Service Attendant, covering front line areas including bar, gaming and concierge. Key Duties Manage customer relationships with tact and diplomacy. Maintain currency with established procedures and policies, making recommendations and contributing to implementation of change to support optimal service delivery. Lead team development and engagement, including coaching and mentoring. Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations. Liaise with relevant stakeholders to ensure smooth day‑to‑day operations. Open and close the Club. Supervise employees, including training and development, and manage performance. Ensure rostered shifts are covered each day/week using the Club's roster system TANDA. Demonstrate problem‑solving skills and show innovative thinking. Benefits Supportive and inclusive team & culture. Free onsite parking. Great team culture in the exciting world of hospitality. Uniforms provided. About You Prior experience working across daily operations in all facets of food, beverage, gaming & entertainment (minimum 3 years). Previous experience leading daily operations in a similar role (minimum 3 years). Hold a current RSA, RCG and Advanced RCG Competency Card, or willing to obtain if successful. Solid understanding of gaming operations, food and beverage outlets and ability to supervise these departments. Ability to build a coherent team and provide a high level of customer service. Willingness to build long‑term relationships with customers. Ability to work both independently and in a team environment. Hands‑on approach and impressive eye for detail. Excellent practical knowledge of WH&S principals. Impeccable grooming and presentation. Exceptional oral and verbal communication skills. Availability to work a flexible roster including days, nights and weekends. Strong conflict resolution skills. A high level of confidentiality and integrity. Strong cultural awareness and appreciation. Why Mounties? We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice. Group Awards Western Sydney Business Awards – Employer of Choice 2020 Clubs NSW – Clubs and Community Award for Health and Wellbeing 2020 Clubs NSW – Clubs and Community Award for Emergency Services 2023 If this role sounds like you, apply today and don’t miss out on this exciting opportunity. #J-18808-Ljbffr