Quality Assurance and Improvement Lead

Anglicare Southern Queensland – Brisbane QLD At Anglicare Southern Queensland, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care based services across a vast geographic footprint, and in many types of locations. About the role The Quality Assurance and Improvement Lead plays a critical role in continuing to strengthen the quality of services delivered across Anglicare's Children, Youth & Families portfolio. As a domain expert in quality, compliance, and continuous improvement, you will work closely with frontline teams, Service Managers, Group Managers, and Practice Development to ensure services deliver safe, effective and high-quality outcomes. This position leads the development, implementation and monitoring of best-practice quality management systems, oversees integrated risk management processes and drives a culture of continuous improvement across the portfolio. You will champion legislative compliance, accreditation readiness and systems‑level enhancements that improve client outcomes and service excellence. An ideal role for a dynamic, analytical and solutions focused person, this position offers the opportunity to shape quality practice, influence organisational culture and contribute directly to Anglicare's commitment to safe, high-quality, client‑centred services. This is a permanent, full‑time position, with an office base of either Fortitude Valley or Maroochydore, however travel across the service region will be required. This position offers the flexibility of a hybrid working environment. Responsibilities Lead and implement best practice quality management systems aligned to Anglicare's Clinical and Care Governance Framework. Drive quality assurance review processes, provide advice on standards, accreditation and legislative compliance. Facilitate continuous improvement activities, fostering a culture of learning, accountability and service excellence. Monitor and support integrated risk management practices, including risk identification, review, reporting, and mitigation. Conduct internal audits and support external certification against relevant standards (HSQF, Child Safety Licensing, etc.). Analyse incident, risk, and quality data to identify trends, emerging risks and service improvement opportunities. Provide training, coaching, and guidance to staff in quality systems, risk management and continuous improvement methodologies. Prepare reports, dashboards, and documentation for internal and external stakeholders, including governance committees. Build collaborative partnerships with service teams, strengthening capability and supporting high-quality, safe client care. Promote an organisational environment where staff feel confident to speak up, report concerns, and contribute to improvement. Support the development and review of policies, procedures and practice guidelines to ensure alignment with legislation and standards. Contribute to organizational projects related to quality, safety, service improvement and governance innovation. Assist teams to prepare for accreditation through coaching, advising, readiness checks and action plans. Monitor the effectiveness of improvement initiatives and provide feedback to leaders on progress and risk areas. Contributing to knowledge sharing, learning resources and improvement tools. Qualifications, Credentials and Requirements Minimum two years' experience in a Quality Assurance role, and/or significant experience in delivering human services programs Demonstrated leadership in implementing quality management systems and driving continuous improvement. Experience working within integrated risk management frameworks. Strong understanding of relevant legislation, sector reforms and standards (example, HSQF, National Standards for Mental Health Services, Domestic & Family Violence frameworks, Investment Specifications, service guidelines and contractual obligations). Experience with quality, risk or safety information systems (example, RiskMan) and client care systems. Current Blue Card (Working with Children). Current Licensed Care Service (LCS) Check or willingness to obtain. Relevant tertiary qualification (desirable). Current Queensland Driver Licence and reliable vehicle. Willingness and ability to travel within the service region. About You You are a committed and strategic human services or quality professional who thrives on strengthening systems, building capability, and enhancing service outcomes. You are solutions focused, have strong attention to detail and the ability to translate complex standards and requirements. You value collaboration and influence through authentic stakeholder relationships. You are passionate about creating safer, more effective services for our clients and confident in navigating both operational and strategic conversations. You are driven by continuous improvement, curious about how systems can work better and ready to make a meaningful impact across a large and diverse service portfolio. Please Note: Applications close Wednesday, 3rd December 2025 at 5:00 PM What happens now? Apply now by submitting your current resume and an optional cover letter, and by answering a few short application questions. If you require any adjustments to the recruitment process or would like more information or position description, please contact Jack Robinson by phone or text on ***. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child‑safe environment and are committed to providing ongoing care and protection. #J-18808-Ljbffr