Customer Experience

vor 3 Wochen


Gold Coast City, Österreich Your PetPA Pharmacy Vollzeit

Customer Experience & Ecommerce Coordinator Join Pet PA — Where Pet Lovers, Problem-Solvers & Ecommerce Champions Unite At Pet PA, we believe happier pets make happier people — and we’re on a mission to make wellness, advice, and innovative pet products more accessible across Australia and New Zealand. We’re a fast-growing, pet-obsessed company supporting thousands of pet parents every month through our online store, trusted pharmacy partners, and major retail channels. As we expand across AU & NZ, we’re looking for a vibrant, organised, customer-loving legend to help us take our service and ecommerce operations to the next level. If you’re the type who thrives in fast-paced environments, loves variety, and lights up when you help a customer (human or furry friend), then you’ll fit right in. Customer Service — AU, NZ & Pharmacy Be the friendly voice and helpful human behind our phones, emails, and chat for AU and NZ Help keep our market place customers smiling and within SLA. Ecommerce Goodness — Shopify, Products & Pricing Build and maintain new product ranges in Shopify for AU, NZ. Keep product info tidy and up to date (pack changes, MSDS, retired SKUs — you name it). Conduct pricing & competitor analysis and follow our framework to bring new ranges to life. Help ensure our online shelves stay fresh, accurate, and irresistible. Work closely with our Purchasing and Operations teams to deliver strong wins — whether that’s optimising new range or enhancing customer experience. Logistics & Delivery Support Be the go-to for AU Post queries and lodge disputes through merchant portals. Jump in when customers need help with deliveries, fulfilment, or order updates. Who You Are (Besides a Pet Lover, Obviously) You’re organised, switched on, and love solving problems. You communicate like a pro — phone, email, chat… you’re fluent in all three. Experience with Shopify or ecommerce platforms = a big plus. You can juggle multiple tasks without dropping the ball. You enjoy analysing data, spotting trends, and improving systems. Most importantly: you bring positive energy and a “let’s make this awesome” attitude. Why You’ll Love Working With Us ❤️ At Pet PA, you’re not just another employee — you’re part of a mission-driven team shaping the future of pet wellness. Here’s what you can expect: A fun, friendly, pet-loving team who cheer each other on. Hands-on experience across customer service, ecommerce, product, pharmacy, and retail channels. Real opportunities to grow as our brand scales across AU & NZ. Flexibility, autonomy, and the chance to make meaningful contributions every day. And yes… office pets are absolutely a thing here. Ready to Join a Place Where Your Work Actually Makes a Difference? If you’re excited to help pet parents, support ecommerce growth, and be part of a brand that genuinely cares — hit Apply Now. Your new favourite job (and maybe some new furry friends) are waiting. ✨ #J-18808-Ljbffr



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