Senior Customer Experience Advisor
vor 3 Wochen
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About The BUSY Group… The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services. A senior customer experience advisor, or SCEA, will help identify training and coaching needs of the NCH team to achieve the CEA goals as set out below. Identify customer needs with focus on one call resolution. These needs include those that are stated or unstated by the customer. For example, a customer may benefit considerably from services that he or she knows nothing about. CEAs therefore need to be knowledgeable about all BUSY and ON-Q services and how they meet customer needs. This knowledge needs to be complemented by the listening skills needed to quickly and accurately diagnose requirements, suggest solutions and provide resolution. CEAs also resolve any emerging problems that our clients might face with accuracy and efficiency. The best CEAs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to listen. Customer experience advisors can put themselves in their customers’ shoes and advocate for them when necessary. Problem‑solving also comes naturally to our team of customer experience advisors. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction. This is a full time, permanent position based out of our Southport office. Training and Professional development commitment Career progression and internal transfer opportunities BUSY Benefits program Employee Assistance Program Flexible and Hybrid work options Tools of the trade to support your individual role About you... Have a background working with multiple computer systems Desirably, previous experience in a call centre environment Excellent customer and client interpersonal skills Ability to obtain a Blue Card and National Police Check with no outcomes Next steps... This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities. #J-18808-Ljbffr
-
Senior Customer Experience Advisor
Vor 6 Tagen
Gold Coast City, Österreich The Busy Group VollzeitRole Overview We’re looking for a Senior Customer Experience Advisor to play a key role in supporting and developing our National Contact Hub team. This is a hands‑on position where you’ll spend most of your time on the call queues, managing customer enquiries across our inbound channels, while also being a reliable source of knowledge and real‑time...
-
Senior CX Advisor
Vor 6 Tagen
Gold Coast City, Österreich The Busy Group VollzeitA not-for-profit organisation is seeking a Senior Customer Experience Advisor in Gold Coast City. This hands-on role emphasizes frontline service while supporting team operations. Responsibilities include managing customer inquiries and assisting colleagues. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a...
-
Customer Experience Advisor
vor 3 Wochen
Penrith City Council, Österreich Penrith Mazda VollzeitAbout Us: Penrith Mazda takes pride in being the premier automotive destination for Mazda enthusiasts in New South Wales. We are dedicated in providing unparalleled service, expertise, and a unique experience to our valued customers. Our thriving dealership boasts a vibrant culture, fostering a collaborative and supportive atmosphere that makes Penrith Mazda...
-
Senior Customer Experience Officer 7-11-SCEA-2
vor 3 Wochen
Gold Coast City, Österreich The BUSY Group VollzeitSenior Customer Experience Officer 7-11-SCEA-2 Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About The BUSY Group… The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner. With multiple business entities...
-
Customer Advisor
vor 4 Wochen
Gold Coast City, Österreich NAB VollzeitCustomer Advisor – Robina, QLD NAB – Branch Customer Advisor About the Role You will be the first point of contact for customers at NAB’s Robina branch, delivering a seamless, consistent, and tailored experience every day. You will identify suitable products, facilitate banking transactions, and promote our self‑service and digital banking options....
-
Customer Service Advisor
Vor 4 Tagen
Gold Coast City, Österreich RACQ VollzeitJoin to apply for the Customer Service Advisor role at RACQ Hours: Monday to Friday, 8:00 AM – 4:30 PM Location: Molendinar At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. About the Role As a Customer Service Advisor, you’ll be the first point of contact for our members,...
-
Financial Advisor Melbourne Australia
vor 4 Wochen
City of Melbourne, Österreich International Financial Advisor Jobs VollzeitJoin to apply for the Financial Advisor Melbourne Australia role at International Financial Advisor Jobs Join to apply for the Financial Advisor Melbourne Australia role at International Financial Advisor Jobs Get AI-powered advice on this job and more exclusive features. Our client is seeking career driven individuals to join their Wealth Management...
-
Automotive Service Advisor: Guest-First Experience
vor 5 Stunden
Gold Coast City, Österreich at VollzeitA reputable automotive service provider in Gold Coast City is looking for a motivated Customer Service/Service Advisor to join their team. Candidates should possess strong communication skills and a commitment to customer satisfaction. A current Queensland manual driver's license is required. This position offers a supportive work environment, ongoing...
-
Banking Customer Advisor
vor 3 Wochen
Council of the City of Sydney, Österreich National Australia Bank VollzeitA leading banking institution in Roselands is seeking a Branch Customer Advisor to support customer interactions and provide tailored solutions. Candidates should have a passion for quality customer service, and no prior banking experience is required as full training will be provided. This role offers competitive benefits including discounts on banking...
-
Customer Service
vor 5 Stunden
Gold Coast City, Österreich at VollzeitCustomer Service / Service Advisor | AUTOMOTIVE von Bibra Auto Group Ferry Rd are looking for a Customer Service/Service Advisor to be part of our Automotive Service Centre. The ideal candidate should possess a keen interest in the exciting Automotive Industry and whilst experience would be preferred, we would look favorable upon someone with an appropriate...
