Customer Success Manager
vor 2 Wochen
Riskonnect is seeking a Customer Success Manager to maintain a portfolio of clients, ensuring satisfaction, retention, and the realization of the company's value proposition. The successful candidate will manage overall account relationships, possess a general understanding of Riskonnect practices and services, and have credibility within the insurance and business community. The role focuses on client satisfaction, retention, and health. Primary Responsibilities: Ensure good customer health within the client portfolio. Implement ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.). Manage client renewals. Maintain regular contact with key decision-makers and schedule stewardship meetings. Coordinate across teams to resolve issues and escalate when necessary. Understand, document, and monitor customer's desired outcomes. Collaborate with Success Consultants on client requests and escalate service issues. Identify client needs and work on developing solutions. Recommend cross-functional improvements to the customer lifecycle. Execute and track corrective action plans for at-risk customers. Identify upsell and cross-sell opportunities. Map customer stakeholders and users to personas. Partner with Account Executives during quarterly reviews to develop growth strategies. Manage feature requests. Maintain knowledge of products/services and industry trends. Travel to client sites as needed. Your Skills and Experience: 5+ years in a customer-facing role within the enterprise software industry. Proficiency with MS Office and/or Google Suite. Experience organizing and tracking action items across 20-30 enterprise clients. Ability to prioritize and execute tasks in a fast-paced environment. Strong remote communication skills (phone, email, conference calls, web training). Ability to build relationships with senior stakeholders. Analytical mindset with the ability to derive insights and recommendations. Empathy for customers and focus on value delivery. Excellent communication skills, capable of articulating complex ideas. Decisiveness and sound judgment. Preferred Qualifications: Bachelor’s Degree (preferred). 8+ years of experience or knowledge of the insurance industry/SaaS. Position Details Level: Mid-Senior Type: Full-time Industry: Software Development #J-18808-Ljbffr
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Customer Success Manager
vor 2 Wochen
Melbourne, Österreich NEXTDC VollzeitJoin to apply for the Customer Success Manager role at NEXTDC Join to apply for the Customer Success Manager role at NEXTDC Direct message the job poster from NEXTDC At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient...
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Customer Success Manager
vor 2 Wochen
Melbourne, Österreich RIB Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at RIB Software Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more...
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Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Riskonnect, Inc. VollzeitGet AI-powered advice on this job and more exclusive features. The OpportunityRiskonnect is seeking a Customer Success Manager to maintain a book of business in order to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship...
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
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Customer Success Manager
vor 2 Wochen
Melbourne, Österreich RecordPoint VollzeitGet AI-powered advice on this job and more exclusive features. RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Recordpoint VollzeitScope We are seeking a proactive and customer‑centric Customer Success Manager (CSM) to drive adoption, value realization, and long‑term success for RecordPoint's customers in APAC. Responsibilities Play a leading role in the end‑to‑end post‑sales customer lifecycle, from onboarding through adoption, value realization, renewal and expansion....
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich Tes VollzeitCustomer Success Manager Tes is seeking a senior Customer Success Manager to join our growing team in Melbourne. This is a strategic role focused on supporting a portfolio of private schools across the east coast of Australia. You will play a key part in driving customer retention, product adoption, and growth in collaboration with our sales team. We are...
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Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
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Customer Success Manager
vor 4 Wochen
City of Melbourne, Österreich monday.com VollzeitDescription Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us! As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com...
