Service Desk Technician

Permanent, full-timeposition Onsiterole Rewardand recognition, including competitive remuneration and careerprogression Learningand career development programs for all roles andlevels Flexibleleave options and up to 26 weeks paid parentalleave Freedaily breakfast, office drinks and social events Genuinecommitment to health and wellbeing, pro bono and community, anddiversity and inclusion across our firm Learn moreabout what Hall & Wilcox can offer you:bit.ly/HWbenefits Aboutthe roleand team We have anopportunity for a Service Desk Technician to join our Technologyteam, to be based in our Brisbane office. As anexperienced Service Desk Technician, you will provide systemssupport nationally and desktop support for the BrisbaneOffice. You will act as the first point of contact toefficiently investigate, resolve and provide a high level ofcustomer service for a variety of technology related servicerequests. You will be required to be in the office full time(5 days per week). This roleforms part of our national Technology team. The IT team at Hall& Wilcox has approximately 29 team members nationally. TheTechnology team at Hall & Wilcox is structured acrossengineering and development, application support, informationsecurity and service desk. You will beresponsible for: respondto user inquiries by following service deskprocedures; providesupport across a range of hardware and software, at level 1 andlevel 2; ensuringall user requests are logged in service desksystem; escalating more complexqueries; coordinate the timelyprovision of service desk support services communication to usersas to the progress of their inquiries from receipt to closureof the call adviseusers about service desk and operational support facilities andprocedures identifyand advise Service Delivery Manager/IT Manager of recurrentuser inquiries updateand maintain the call-log to ensure accurate recording of allcalls received attending court tosafely and securely download subpoenaed (and similar) documentsproduced by court. ensuringall portal storage devices are barcoded, scanned for malware,and registered in line with the firm’s portable storagedevices process. ensuringdata contained on portable storage devices is securelydownloaded and deleted in line with the firm’s portablestorage device process; and provideback up to other Service Desk Technicians and broaderTechnology team as required. Aboutyou You willideally have the following skills and experience: We arekeen to hear from candidates with the following skills andexperience: at least2 years of experience as a Service Desk Technician or in asimilar role within a professional servicesenvironment; tertiaryqualification in Information Technology or a relateddiscipline; strongorganisational skills; excellent verbal andwritten communication skills; self-motivated,decisive, with the ability to adapt to change and competingdemands; and abilityto work well independently as well as productively within ateam. Aboutus Hall &Wilcox is a leading independent Australian law firm. We deliveroutstanding legal services to corporate, public sector and privateclients, both Australian-based and those offshore doing business inAustralia. Our purpose is to enable our clients, our people and ourcommunities to thrive. Hear from ourpeople about what it’s like to work at Hall & Wilcox:bit.ly/HWpeople Some of ourrecent awards and citations include: BestAustralian Law Firm (>$200m revenue) at the 2025 ClientChoice Awards Rankedfourth in the Lawyers Weekly Top 25 Attraction Firms for 2023and 2024 Law Firmof the Year at the 2023 Lawyers Weekly Australian LawAwards Workplace GenderEquality Agency (WGEA) Employer of Choice for Gender Equality(EOCGE) citation holder since 2018 We are knownfor having a great culture that is warm and welcoming, progressive,inclusive and supportive, and that is underpinned by our enduringvalues - known asHallmarks. We are alsorenowned for our Smarter Law approach.Smarter Lawmeanswe look beyond the status quo to think differently and findsolutions. Smarter Law includes enabling technology, challengingbusiness models, innovative pricing and creativeresourcing. We are a firmof the future. We offer our people interesting and challengingwork, and access to great clients. To learn more about Hall &Wilcox please visit our website. Applynow Let’sconnect. Click apply to submit your application. At Hall &Wilcox, we are committed to creating and maintaining a workplacethat actively seeks to include, welcome and value uniquecontributions of all people. We encourage applications fromcandidates of all cultural backgrounds (including First Nations),age, abilities, sexual orientation and genderidentities. We are alsocommitted to supporting candidates with disability so that everycandidate is offered a fair, equitable and supportive recruitmentexperience. If you require any adjustments or support to completeyour application, or if you have any questions, please contact KimChalmers, Senior Talent Acquisition Advisor, fora confidential discussion. This vacancyis being managed directly by the HW Talent Acquisition / People& Culture team. We will contact our preferred agency partnersshould we require any assistance. #J-18808-Ljbffr