Support Specialist

Vor 4 Tagen

Adelaide, Österreich Pronto Software Vollzeit
Level 12, 26 Flinders StAdelaide, SA 5000We’re looking for Support Consultants with experience in the areas of Supply Chain & Distribution and/or Manufacturing to work in our Adelaide, Perth or Brisbane offices.About our Support Consulting opportunity:Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?Utilise your experience with Supply Chain & Distribution and/or Manufacturing?How about in a well-established and mature Software Development and vendor Company with more than 1500 clients?Support and collaboration with your team-mates? We’re a friendly bunch.In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)Where you’d be working:Our Support Consultants work in the Adelaide, Perth or Brisbane branches for our customers located both local and globally.What you’d be doing (your day will look like this):Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They also provide classroom and on-site training and consulting.Your problem-solving skills and experience in ERP modules assist you in this role. Using your knowledge of business processes, Pronto Xi, and working closely with our Professional Services and Business Solutions consultants, you will:Triage and review reported issuesReview, and analyse with customers to understand ongoing impactsEngage with customers via multiple technology methodsDocument program issues, and deployment of fixesAbout you

We’re looking for new Support Consultants who have:Knowledge of Pronto Xi or similar ERP softwareExperience with Supply Chain & Distribution and/or ManufacturingUnderstanding of business operational needsSuperb communication skills are essential – both written and verbal.Problem solving and issue resolution with attention to detailA team player with strong interpersonal skillsA positive ‘can do’ attitude and work ethicWillingness to undergo a Police CheckTo enjoy being a Pronto Software Support Consultant you’d need to have:Methodical and analytical thinkingDemonstrated the motivation to handle the daily challenges of a varied roleDiagnostic and problem resolution skillsAbility to show initiativeIn return you will:Earn an salary commensurate with your experience plus a range of employee benefitsWork in a modern and very friendly, team environmentEnjoy the support of peers and your management teamWork in a hybrid work location (WFH and in-office)Sounds good?Apply now through Seek, please include a brief letter of application and your CV.More about Pronto Software:We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:They are proud to work at Pronto Software and are passionate about the work they doStaff and managers choose to have a professional and positive attitudePronto Software strives for the best outcomes for customers and staffPronto is generous and giving to the community and charitiesStaff recommend Pronto Software as a great place to workTo apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.Please note: Pronto Software does not use external recruitment services andonly acknowledges the accuracy of adverts appearing onseek.com.au or the Pronto Careers page on pronto .netApply Now

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