Major Incident Coordinator
vor 2 Wochen
Major Incident Coordinator Kinetic IT – Canberra, Australian Capital Territory, Australia Role Overview We’re on the lookout for a Major Incident Coordinator to join the Kinetic IT team on a 24/7 rotating roster. In this role you’ll coordinate prioritisation and resolution of major incidents within a large‑scale Federal Government environment. Your focus will be restoring services, ensuring timely resolution, and delivering a quality customer experience while driving continuous improvement. Responsibilities Provide critical updates and coordination on high‑priority incidents. Act as the technical escalation point for the team. Build and maintain strong customer relationships to ensure transparency and trust. Mentor junior staff and new hires to enhance team capability. Raise incidents with appropriate priority and escalation to maintain core infrastructure availability. Develop and maintain work instructions and ITSM knowledge base articles for first‑level troubleshooting. Contribute to improving and expanding the knowledge base. Qualifications Government Security Clearance required. Previous experience in an Incident Coordination environment. Strong relationship‑building and stakeholder management skills. Passion for process excellence and continual improvement. Desire to take full end‑to‑end ownership of incidents. High‑level attention to detail and excellent communication skills. Knowledge of ITIL and SIAM processes (certification preferred). Flexibility to work nights and weekends on a 28‑day rotating shift roster. What We Offer Growth‑focused culture – formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Career advancement – access new roles via our internal ‘Opportunity Marketplace’. Work flexibility – hybrid options, flexible hours, mobility and part‑time roles where possible. Social & cultural events, celebrations and end‑of‑year functions. Well‑being support – health and wellness resources, tailored leave, support options and EAP access. How to Apply Work with us as we bring technology to life. Apply today or send your CV directly to . Learn more about our culture and crew online at kineticit.com.au. We welcome all applicants and are an equal‑opportunity employer. We are proud to be Indigenous and veteran‑friendly. #J-18808-Ljbffr
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