Wakulda Field Service Representative

Job Description At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: RAAF Base Edinburgh Category: Engineering / Technical Job Reference: BOE / A Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 3000 people across 14 sites in Australia and 3 international locations with a range of opportunities available as we plan for future growth. The opportunity As an experienced Field Service Representative, you will perform the role of Wakulda Service Technician. You will provide maintenance services and support to the Boeing Defence Australia Wakulda Program located at Defence Precinct Edinburgh, South Australia. The Wakulda System is a world-leading Air Defence C2 System. It is a network‑centric ground‑based air surveillance and control system, which supports C4ISR capabilities to conduct surveillance and air battlespace management missions. This is a heavily IT based system and requires a combination of System Administrator and Field Service Representative skills. Boeing is responsible for delivering spiral upgrades over the next five years in a fast‑paced, agile and responsive development and sustainment environment, while maximizing mission availability for the Australian Defence Force. Come and join one of the most innovative programs in BDA, pushing the boundaries on the art of the possible as we transform Australia's leading air battlespace management system. Responsibilities Work in a close‑knit team to provide operational maintenance support to the Australian Defence Force Triaging, investigating and managing the resolution of incidents and service requests Liaison between customer, stakeholders and other agencies to resolve incidents Technical Information communication (importance, context and priority) Relationship management between Boeing and the end user Maintenance solutions to meet capability requirements Integration, deployment and testing of system updates Experience / Qualifications Minimum 3 Years’ experience in a Field Service Representative field or IT systems administration Demonstrated experience in supporting and administering Microsoft infrastructure Demonstrated experience in supporting and administering networking infrastructure Demonstrated Defence knowledge A strong work ethic and a sense of urgency for completing work to agreed schedules Ability to resolve complex problems that require a high level of ingenuity and innovation Excellent written and oral communication skills Ability to work effectively independently and within a group environment and with people across all organisational levels Meet the United States Government’s nationality requirements for ITAR clearance Experience in integration of Communications and Electronic support products in a Defence environment (desirable) Experience within Defence or complex engineering project environments (desirable) Applicants must be Australian Citizens to meet defence security requirements. Minimum NV1 Defence Security Clearance Culture Female applicants, people of Aboriginal or Torres Strait Island descent and Veterans are encouraged to apply. Boeing is an Equal Opportunity Employer with a focus on community that encourages movement within the organization. Our aim is to nurture our existing employees and help them reach their full potential and be part of an organisation that promotes a safe workplace environment. Benefits Working within our team, you will have the opportunity to gain in‑depth exposure across various exciting projects and build on your professional network with internal stakeholders and external partners in the industry. We will celebrate your successes and achievements with a formal reward and recognition program and through employee awards. We value your professional development and will provide a vast range of formal and informal training, as well as assistance to further education. We offer competitive salary packaging options and our Employee Incentive Program includes a bonus scheme and a wide range of corporate discounts. As part of a global company, your career opportunities extend internationally. Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds, including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. #J-18808-Ljbffr