Client Service Manager

At Iconic Security Services, we're building a workplace where talented people thrive, feel valued, and lead with confidence. As one of Western Australia's fastest-growing security and technology companies, we are committed to fostering a culture that supports diversity, inclusion, and genuine career progression for women in leadership. As Client Service Manager, you will drive operational performance across multiple client portfolios, leading diverse security teams and ensuring seamless day-to-day delivery. Reporting directly to the General Manager, you will own client relationships, elevate service standards, and shape the development of our workforce as we continue to scale. At Iconic Security Services, we don't just provide security, we set the benchmark. Across retail, mining, commercial and corporate environments, our teams deliver innovative, tech-driven protection that keeps people and places safe. As one of WA's fastest-growing private security companies, we've built a culture grounded in excellence, accountability, and smart, collaborative leadership. If you're a results-driven leader with strong operational capability, sharp technical judgement, and a genuine passion for developing people and building high-performing teams, this is your opportunity. As Client Service Manager, your impact will be felt across the organisation. This role sits at the center of our operations, guiding frontline teams, shaping client experience, and maintaining the performance of our state-of-the-art Integrated Operations Command Centre (IOCC). It’s a position that blends people leadership, operational clarity, and the confidence to make decisive, informed calls. A key part of the role is nurturing strong, trust-based relationships with clients and stakeholders. Clear communication, consistent follow-through, and a genuine commitment to service excellence will underpin everything you do. Internally, you’ll help our teams grow, supporting officers, supervisors, and control room operators to perform at their best and feel valued in their work. Operationally, the Client Service Manager will set the rhythm of day-to-day delivery. This includes refining procedures, strengthening service standards, and ensuring our IOCC functions at a high level, with operators confident in the use of our technology platforms. As the business continues to scale, your leadership will help create the systems, structure, and culture that support sustainable growth. There is also a strong people-development focus: attracting talent, supporting onboarding, and shaping a workforce that reflects Iconic’s values of professionalism, accountability, and respect. With oversight of budgets and resource planning, the role requires a steady, thoughtful approach to decision-making. Ultimately, this position plays a defining role in how Iconic is experienced, by clients, by partners, and by our own teams. It’s an opportunity to step into a meaningful leadership role within a progressive organisation that values innovation, diversity, and high performance. Interviews will take place in Leederville from Monday 15th December 2025 to Tuesday 23rd December 2025, with the role to commence either Monday 19th January 2026 or latest Monday 26th January 2026. You must have full Australian working rights. Package Salary + super + car allowance + fuel card + phone + computer Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services manager? Do you have experience in a role which requires relationship management experience? Do you have customer service experience? Do you have experience preparing work rosters? Do you hold a current security licence? Have you completed a qualification in security operations? #J-18808-Ljbffr