Senior Helpdesk Officer

Department of Police, Fire and Emergency Management Business and Executive Services Technology Services Applications must be submitted by Sunday 18 January, :55 PM Sunday 18 January, :55 PM AEST Award/Classification: Tasmanian State Service Award - ICT Level 2 $99,482.00 to $104,352.00 per annum Employment type: Permanent, full-time Region: South Location: Hobart Provide quality service delivery in relation to complex ICT equipment and services using high level technical skills, including the implementation and management of small projects. Location Hobart Period of Appointment Permanent Hours per fortnight 73.5 hours per fortnight Duties Provide high level technical support, implementation, configuration, and maintenance of ICT equipment including maintenance of Standard Operating Environments (SOE), and other end user technologies. Administer and support ICT equipment by: Planning and implementing system and device upgrades. Reporting, tracking, troubleshooting, and resolving issues. Conducting daily operations. Undertake project management and delivery of ICT projects. Provide specialised customer service and support following ITSM principles. Work with vendors and stakeholders to create effective solutions and outcomes. Develop and maintain documentation including operational procedures and information technology records. Mentor less experienced staff engaged in the delivery of components of systems, projects, or programs of work, particularly regarding the quality-of-service delivery and in meeting performance targets. Research and plan initiatives for new and emerging technologies that may provide a benefit to the Agency. May be required to undertake out-of-hours work at peak times and participate in an on-call roster. Pre-Employment Checks The Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to: Arson and fire setting; Sexual offences; Dishonesty (e.g. theft, burglary, breaking and entering, fraud); Deception (e.g. obtaining an advantage by deception); Violent crimes and crimes against the person; Malicious damage and destruction to property Trafficking of narcotic substance; A minimum 4 years of industry experience Professional IT knowledge gained through satisfactory completion of a relevant course of study at a tertiary institution and appropriate industry certificates Experience with supporting critical 24x7 systems Qualifications in ITIL V3 methodology Statement of Duties and Associated Documents DPFEM is a child safe organisation which is committed to the safety and wellbeing of children and young people; and every member of DPFEM has a responsibility to keep all children safe. As the organisation moves towards a more inclusive workplace which better reflects our community, we welcome applicants from diverse backgrounds, cultures and abilities, and those that may require flexibility such as part-time, compressed days, or adjustments around start or finish times. How to Apply To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact . Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies. Further Information For further information on this position, please contactColin Broadbent, Helpdesk Manager on . Applications close 18th January 2026 at 11:55pm. Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr