Technical Support Tier 2 Specialist

vor 2 Wochen

City of Melbourne, Österreich Tesla Vollzeit

Overview Technical Support Tier 2 Specialist (Service Engineering) role at Tesla. The Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position suits someone who is client facing with an electrical or engineering background and requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base. What You'll Do Provide the highest level of customer support by answering inbound calls and emails Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary Accurately record issues and data into CRM database This role may require a shifted workweek and support grows What You'll Bring Minimum 2 year of relevant work experience, preferably with an electrical or engineering background Excellent written and oral English communications skills Excellent customer service skills Ability to prioritize effectively and handle shifting priorities Experience with CRM systems and MS Office Suite Energy industry experience or background in technical support or call center environment preferred Understanding of distributed generation and/or energy storage systems preferred Ability to follow oral and written instructions with attention to detail Willingness to learn about new and innovative technologies Willingness to assist and teach others on the team Establish and maintain positive, cooperative, working relationships Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goals Seniority level Entry level Employment type Full-time Job function Information Technology Industries Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities Referral and job notification notes from the posting may be included; this section has been pruned to retain only relevant role information. #J-18808-Ljbffr

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