Return to Work Coordinator

Overview Are you passionate about supporting employee wellbeing and facilitating safe, sustainable return-to-work outcomes? We want to hear from you We are recruiting for an experienced and compassionate Return to Work (RTW) Coordinator to join our team on a part-time basis (2-3 days per week). In this vital role, you will play a key part in guiding injured employees through their recovery-at-work journey, while ensuring West HQ meets its responsibilities under NSW workers compensation legislation. Key duties and responsibilities Serve as the first point of contact for all workplace injuries requiring workers compensation. Lodge and manage workers compensation claims and injury notifications in accordance with relevant legislation. Work closely with injured employees, managers, treating health practitioners, insurers, brokers, and rehabilitation providers. Develop, implement, and monitor tailored recovery-at-work (RAW) plans that support both employee needs and operational requirements. Ensure accurate and confidential case management records are maintained in line with legal and company policies. Liaise with the insurer to facilitate timely approvals for medical expenses, treatments, and wage support. Facilitate early and safe recovery at work through the provision of light duties, modified duties, alternative roles across different departments, adjusted hours or rosters, graduated return-to-work programs. Establish strong relationships with business and external stakeholders such as treating doctors and allied health professionals, Injury Management Advisors, rehabilitation providers, workers compensation insurer and insurance broker. Review and confirm pre-injury average weekly earnings (PIAWE) for claim lodgement and ongoing wage compensation. Work with Payroll to ensure accurate processing of compensation payments, including top-ups, partial work hours, and reconciliation of hours worked vs. pre-injury benchmarks. Monitor recovery-at-work hours and ensure alignment with approved medical capacity. To succeed in this role, you will have To be successful in this role, you must be a highly capable, self-motivated professional with the expertise and confidence to hit the ground running. You will need to demonstrate sound judgement, initiative, and the ability to operate independently in a fast-paced, compliance-driven environment. You will also require Formal qualifications in Work Health and Safety (preferred). Current certification in Return to Work Coordination (NSW SIRA-accredited training). Demonstrated experience in a Return to Work Coordinator or Injury Management role (3+ years preferred). Demonstrated experience in managing claims end-to-end, lodging and monitoring claims, liaising with insurers, brokers, rehabilitation providers. In-depth knowledge of NSW workers compensation legislation, return-to-work principles, and suitable duties programs. Excellent interpersonal and communication skills, with the ability to support injured workers and advise internal stakeholders. An empathetic and practical approach to injury management and employee support. The ability to manage multiple cases simultaneously, ensuring timely actions and updates. Experience developing and monitoring customised RAW plans that align with medical restrictions and business operations. Proficiency in managing workers compensation claims and associated administrative processes. Experience in hospitality, retail, or other fast-paced, customer-facing environments. High level of accuracy in record keeping, data entry, and compliance reporting. First Aid and CPR Certification (or willingness to obtain). NSW Working with Children Check (or willingness to obtain). Staff Benefits We value our people and offer a range of benefits that support a healthy and flexible work environment: Flexible working hours: 2 - 3 days per week (Monday, Wednesday, Thursday preferred) Daily meal provided while on site Free on-site parking Exclusive staff discounts across the precinct Free gym membership and pool access Passionate and friendly team If this sounds like your next great opportunity, Apply Today #J-18808-Ljbffr