1st Line Technical Support

1st Line Technical Support (Lyndhurst, VIC, AU) Vestas are looking for a passionate and experienced 1st Line Technical Support professional to work with our site teams and the Melbourne warehouse. The role will be based at our Bangholme warehouse with a welcoming and collaborative team. The role requires the successful candidate to liaise with our site teams in Australia and New Zealand along with our online technical teams across APAC to ensure all systems and processes are working as efficiently as possible. When problems arise it will be your responsibility to ascertain the cause and either provide a solution or work with the right teams at finding one. An acute knowledge of wind turbine platforms and systems will be very highly regarded. Be part of the highly dedicated Maintenance team, to maintain and control our Tools and Equipment to service and construction sites. You will be working with people locally and abroad. This is a fast-paced department, and we need to adjust workload all the time, and prioritize our daily tasks. Responsibilities Provide technical assistance Evaluate and categorize failures, requests, faults, and errors Partake in root cause analysis, problem solving by applying tools such as 8D, DMAIC/Six Sigma, 5×Why, PDCA You are responsible to act on NCR's from site & ensure data is provided for NCR creation (Feedback Loop) Escalate technical bugs and issues to ensure continuous improvement Monitor products, services, or solutions and update issue handling documentation Document relevant support information Prevent breakdowns and downtimes through proactive measures Ensure product/service enhancement Collaborate with teams for issue resolution Maintain high standards of technical support Qualifications Electrical or mechanical education Relevant degree in Electrical, Mechanical, or Marine Engineering preferred Wind Industry Experience highly preferred Strong technical background Ability to diagnose and resolve issues Experience managing technical projects Work effectively with cross-functional teams Good communication skills in English Focus on enhancing processes and systems Ability to adapt to new technologies and methods Competencies Fluent in English and local language Adheres to VESTAS values Solution and result-oriented mindset Effective task organization and prioritization Strong root cause identification skills Experience with SAP or similar systems Strong communication and collaboration skills Self-driven and independent worker Strong presentation abilities and proficiency in computer use Safety-first mindset What We Offer Be part of highly dedicated team, to strive to deliver tools to service and construction sites in ASP Work with people locally and abroad Work for one of the biggest Renewable Green Energy Companies in the world Our Benefits Join the World's Leading Wind Energy Solutions Provider Excellent Career Development opportunities both Nationally and Globally A workplace that embraces Diversity and Inclusion Flexible workplace arrangements 18 weeks Paid Parental Leave 3 weeks Paid Secondary Carers Leave Employee Assistance Program Vestas is an equal opportunity employer. We are dedicated to attracting, retaining and developing our people. Applications are encouraged from all sectors of the community and we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander. Our commitment to a fair hiring: At Vestas, we evaluate all candidates solely on professional experience, education, and relevant skills. To support a fair recruitment process, please remove any photos, dates of birth or graduation dates, gender pronouns, marital status, or other personal details not relevant to the role, before submitting your CV/resume. Please keep your CV/resume focused on work and educational details, and the necessary information that we contact you (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement: At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. BEWARE – RECRUITMENT FRAUD: It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, #J-18808-Ljbffr