Recovery and Support Specialist

Join TAL Australia as a Recovery and Support Specialist. We offer competitive salary, bonus, annual reviews, wellbeing benefits, and a 12‑month fixed term contract. Company Description Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, our ambitions drive us to create better products and services, empowering millions with choices, options, and freedoms. Job Description The Recovery and Support Specialist supports TAL’s mission to help customers return to wellness and work following a claim. Leveraging allied health expertise, you collaborate with claims consultants and external rehabilitation providers to design and manage tailored recovery programs, ensuring clinically sound, strategically aligned rehabilitation that supports vulnerable individuals with empathy and professionalism. In This Role You Will Collaborate with Claims Consultants to assess claimant needs and recommend appropriate rehabilitation services. Liaise with external rehabilitation providers to coordinate and manage tailored recovery programs. Interpret and critically analyze medical documentation to determine suitable interventions. Provide expert advice during case conferences and support decision‑making on complex claims. Educate and coach Claims teams on rehabilitation products, processes, and best practices. Maintain accurate records and manage referrals using TAL’s claims system. Communicate effectively with internal stakeholders, external providers, and occasionally with claimants. Support vulnerable customers with empathy, ensuring their recovery journey is well‑managed and compassionate. Contribute to team development through knowledge sharing and occasional mentoring. Stay informed about industry practices and maintain a strong understanding of income protection claims and life insurance operations. Qualifications 3–6 years in allied health, preferably within insurance or a rehabilitation provider. Prior exposure to claims processes (in a supporting capacity, not as a claims assessor). Background in life insurance or workers’ compensation (injury management roles preferred). Allied Health qualification in Physiotherapy, Psychology, Occupational Therapy, Rehabilitation Counselling, Exercise Physiology. Additional Information TAL is one of Australia’s leading life insurers, committed to inclusion and supporting the growth of a diverse workforce. We are proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality and Bronze Tier Status within the Australian Workplace Equality Index. Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity, and Champions of Change. Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds, including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by contacting us – we’re here to support you. As part of the recruitment process, several checks may be conducted to demonstrate eligibility, including criminal history, bankruptcy, entitlement to work, regulatory and reference checks. Everyone at TAL has a responsibility to do the right thing and is accountable for how they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct each day. If you are already a TAL employee, please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal to ensure your application is recorded accurately. #J-18808-Ljbffr