Claims Operations Support Officer

Victorian Managed Insurance Authority (VMIA) Claims Operations Support Officer – Full Time, 13 months Max Term Salary Range: $94,482 – $104,980 (total remuneration package inclusive of super). Key Highlights Hybrid working environment (3 days onsite) Melbourne CBD. Salary Range $94,482 – $104,980 (total remuneration package inclusive of super). Great opportunity to contribute to meaningful insurance work. About the Role As a Claims Operations Support Officer you perform essential claims triage and administration activities that keep VMIAs claims operations running smoothly. Working in the Claims Operations & Insights team which enables the broader Claims and Sensitive Liability Claims functions through consistent accurate and well-coordinated service delivery. Key Responsibilities Claims triage & processing support: manage incoming incident notifications and code claims into the system across all policy types accurately and proficiently. Coordinate triage workflows and update allocation details, including follow-up on complex matters. Raise claims, verify and update payee details, and process payments in line with delegation and governance standards. Provide reliable flexible administrative and systems support. Maintain accurate records, contacts and system entries across platforms including Oracle Content Manager and SharePoint. Support inbox and phone queue management, responding to queries as appropriate. Reporting QA & governance reporting and continuous improvement. Who You Work With Internal Claims Practice, Sensitive Liability Claims and Claims Strategy teams. Cross-functional teams within Insights & Analytics, Finance, Information Services, Enterprise Systems, Digital Enablement and Program & Projects Office. External Service providers and vendors. Claimants, clients and third parties. What We Are Looking For Experience in administrative, operational or coordination roles in fast‑paced, service‑focused environments. Exposure to triage inbox and workflow management, payment processing, or record‑keeping tasks. Ability to maintain personal resilience and work effectively in high‑pressure claims environments managing stakeholder demands, regulatory challenges and portfolio risks. Strong communication and stakeholder engagement skills with the ability to work independently and collaboratively. Excellent attention to detail and sound judgment when handling complex or high‑volume workloads. A professional proactive attitude and willingness to learn, contribute and meet competing deadlines. Well‑developed computer skills, including proficiency in the MS Office suite and a readiness to adopt new systems. Qualifications You may hold a qualification in business administration or a related discipline (not essential). Benefits Flex work: Hybrid working to support your best performance. Parenting support: Generous parental leave (16 weeks paid for primary carers and 2 weeks for secondary carers) and breastfeeding‑friendly facilities. Learning & Development: Annual investment ($2,500) in your growth with in‑house training and LinkedIn Learning access. Wellbeing: Wellness sessions, Employee Assistance Program (EAP) and ergonomic support. Culture & Lifestyle: Iconic office location, volunteer leave and life‑stage support. Our Commitment to Diversity and Inclusion VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities and members of the LGBTQIA community. How to Apply Submit your CV and a cover letter that introduces yourself, highlights your fit for the role, and explains why you are excited about joining VMIA. For any questions about the role or application process, please contact us at (contact details missing). Salary Information Typical new employees start at the minimum of the salary range; consideration may be given to starting above the minimum for those who demonstrate extensive experience or possess unique and desirable skills and capabilities. Pre‑Employment Screening Preferred candidates will complete pre‑employment screenings including: Working Eligibility – verification of right to work in Australia. Employment History – confirmation of past employment details including dates and compensation. Academic Credentials – verification of educational qualifications. National Criminal History Check – check for any criminal record. Pre‑Employment Misconduct Check – verify identity integrity and absence of past misconduct. Financial Background Checks – for certain roles such as Heads of Departments and Finance team members. Relocation Employees are expected to spend the majority of the working week in the office. Candidates from interstate must be willing to relocate to Victoria. Position Status Not Expired – Applications are currently open. #J-18808-Ljbffr