ICT Operations Lead | PSC1147

A great lifestyle in a treasured environment, this is life at PSC The opportunity Encompassing Digital Services, ICT Infrastructure and Cybersecurity, our ICT Operations team are seeking a pragmatic and people-focused professional to step into the role of ICT Operations Lead on a permanent basis. As ICT Operations Lead, you will be responsible for overseeing and leading a team of ICT professionals, in ensuring the resilience, security and efficiency of Port Stephens Councils ICT systems and networks through the management of risks and ensuring compliance with relevant regulations and standards. Reporting directly to the Chief Technical Officer, your direct team will comprise of a mix of ICT Systems Administrators, an ICT Service Desk Team Leader, and Service Desk Officer’s, all passionate about providing a high level of customer service in a collaborative environment. A level of flexibility is required for this position, with outside of hours maintenance and on-call elements required as part of the role. Recently successfully migrating to Microsoft 365, our enterprise environment includes; Virtual server hosting environments. Microsoft Windows Server (including Active Directory and Group Policy). LAN/WAN services. Microsoft Exchange or similar collaborative application. Microsoft SharePoint or similar collaborative application. Microsoft SQL Server, or other relational database systems (with an understanding of database concepts). Citrix. Veeam enterprise backup solution. Sophos internet and email filtering systems or similar. This is a permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement Base Salary Range: $108,095 to $132,328 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowance You will be working from PSC Administration Building, Raymond Terrace Some of the key responsibilities within this role are listed below however you can view the full list here – view the position description. Effective leadership of Council’s ICT Infrastructure and Cyber Security team including; Continuous improvement of infrastructure management processes Ensure compliance with relevant regulations and laws Continuously observe the cybersecurity landscape to develop and implement an ongoing cybersecurity program of work Coordination and delivery of Council’s ICT infrastructure systems and services, including; Perform routine ICT infrastructure maintenance Operational management of Council’s network (LAN/WAN) and service application environments Access and recommend improvements to infrastructure operations Project Delivery, including; Managing risks in accordance with Council’s Integrated Risk Management System We’re all about putting the right people, in the right role Here’s what we’re looking for: A tertiary qualification in or industry certification in ICT or related discipline Extensive experience in IT infrastructure management and cybersecurity Well-developed analytical and problem-solving skills to enable identification of issues, and the judgement to determine appropriate course of action to achieve long term organisation objectives Significant experience administering ICT infrastructure components (servers, storage, networks, cloud services) and cybersecurity best practices in an enterprise environment to deliver on responsibilities Demonstrated supervisory skills to promote high team performance Initiative, flexibility and assertiveness, with the ability to act independently This is life at PSC Work/Life balance with generous leave entitlements, flexible work options and leave in lieu Long service leave when you’ve been with us for just over 5 years Health & Wellbeing leave to recharge when you need it Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child. PSCare Day available to all employees to take in addition to your regular leave entitlements Confidential support (including mental health) through our employee assistance program Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance Free parking on site and a convenient local shopping centre Coffee and food to keep you sustained at our on-site café And lots more… Enough about us, we want to hear about you So tell us about… Why does a career in ICT Operations in Local Government appeal to you? Provide an example that demonstrates your leadership style. Ready to Apply? Here’s what you need to know Applications will be assessed as submissions are received which means the position may close at any stage throughout the advertising period should a successful candidate be identified. Contact for position related enquiries : Amy Reynolds, Chief Technical Officer, on Contact for application related enquiries: Brooke Tisdell, Talent Acquisition Advisor, on For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’ To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together #J-18808-Ljbffr