Branch Manager
vor 1 Woche
Senior Vice President Operations – Asia PacificLocation:
AMI BrisbaneStatus:
Permanent Full-timeRemuneration:
Base + Super + BonusBenefits:BonusPaid Birthday Leave.Employee of the month + yearly Award.Mentor & Mentee program.Milestones Award.OverviewThis is a hands-on management position that has direct influence on the performance andresults of the Branch. This position will manage and oversee our Import, Export, Courier,Ocean, Warehouse and Transport teams and also oversee functional reports with your Salesteam. It is expected that much time and dedication will be required to fulfil this position.This position is responsible for ensuring a successful outcomes on all business interactions forthe stakeholders. Ensuring a high standard of customer service and maintaining a standardof prompt and efficient freight movement this Branch Manager is responsible and accountableto ensure the accuracy of data entry recorded both manually and via Freightpac (in-houseFreight System) according to company and industry regulations and standards. You will setbudgets accordingly with your reporting manager, to ensure revenue and profit goals areconsistently met.In conjunction with your Sales team, you will conduct regular customer visits to develop andimprove customer relations and performance and gain new business.You will work closely with your team to ensure the most effective and productive performanceis maintained with regular discussions of department and individual KRAs and KPIs. Byproviding leadership and maintaining a level of professional behaviour from all employees, itis expected that you will develop and coach your team to provide a culture of learning anddevelopment in all areas of the business.Main accountabilities includeSafety & Security:Maintain a high priority of security and safety for our people, visitors, property, freight and operations.Ensure all aspects related to safety, security, environmental and compliance requirements for the Branch are implemented and followed by all employees and visitorsEnsure each calendar year that only the Current DGR Manual is available and in use (Manual or CD DGR).All warehouse machinery, equipment and company vehicles to be maintained and treated with safety, kept clean and in good working condition.Ensure all employees maintain a tidy and efficient work environment.Ensure employees understand and follow company safety and security policy and procedures.Report on any incidents/accidents.Attend any safety and security training offered by the company to maintain safety foremployees and visitors.Provide monthly updates to your Reporting Manager for all outstanding CASS Billing discrepancies. (KPI)Develop and provide for consistent administration of rate application, service procedures, computer entries, expenses, training and personnel matters.Finance Reporting:Responsible for setting and achieving budgets in all areas of import, export, breakbulk, courier, ocean operations.Responsible for growing profitable business in defined areas in order to meet revenue and profit goals.Responsible for “Cost Control” and “Wages Control/Overtime/Casuals”.On a weekly basis, monitor and ensure that all jobs are invoiced and costed accurately within 24 hours.(KPI)Sales:Conduct regular Customer Sales visits to improve business relations (target 4/week). (KPI)Provide regular guidance to Sales in developing and increasing business.Prepare and present company proposals face-to-face and written to a high professional standard.Maintain awareness of competitive activity and opportunities. Keep informed of new services and other general information of interest to employees and customers.General:Knowledgeable in company policies, pricing, sales, and administration procedures and all value-added services such as computer applications, management reports, overseas agents and office networks.Monitor all warehouse operations to ensure timely flow of all inbound and outbound cargo.Provide ‘hands-on’ assistance and support to the Import, Export and Warehouse Team in their daily activities as required.Timely and professional response to all Claims using the Claims Policy and Procedures. Advise your Reporting Manager immediately as to any significant claims issues. (KPI)Ensure Weekly bond checks are being completed and acted on immediately. (KPI)All freight to be collected from CTOs within the free storage period, to make certain that no demurrage charges are levied on the company. (KPI)Delegate effectively to ensure consistent work output is achieved from all employees.Fortnightly review of CASS Billings Discrepancy Report and ensure corrective action is taken immediately. (KPI)Provide monthly updates to your Reporting Manager for all outstanding CASS Billing discrepancies. (KPI)Develop and provide for consistent administration of rate application, service procedures, computer entries, expenses, training and personnel matters.Qualifications and ExperienceEssentials:Tertiary Business qualification or equivalent.Current Car LicenseClean Police Background and Security CheckDesirable:Current Forklift LicenseCurrent DG Acceptance, Security, QAP QualificationsInterpersonal SkillsYou must exhibit proven leadership ability in order to create positive motivation in individuals and groups.A minimum of 10 years’ experience in freight forwarding is required.Proven experience in people management across multiple teams, including performance and development required.Significant hands-on operational experience essential with sound knowledge in aircraft and equipment specifications.Possess professional skill and confidence in presenting information to individuals and groups in regard to customers, as well as employees.Possess a friendly and confident manner with a pleasant personality.Good personal presentation and professional manner at all times.Sound knowledge of Customs and AQIS regulations and requirements.Ability to write effectively and to extract information from written materials.Ability to develop action plans for people to achieve specific goals.Intermediate to advanced knowledge in computing packages: Excel, Word, Outlook.Ability to provide support and motivation to employees.Show empathy to employee’s problems and suggestions and provide alternative options tosolutions.Display a high level of customer service and maturity when dealing with customers, peers and managers.
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