Head Of Customer Success And Delivery
Vor 5 Tagen
About the job As the Head of Customer Contract Management, you will build strong, long‑lasting relationships to help maintain our positive reputation with our growing customer base. In this role, you'll provide strategic leadership, through management and technical knowledge to ensure uninterrupted service delivery to provide an outstanding customer experience. Responsibilities Contract deliverables, understanding contract and SLA deliverables, to ensure compliance to customer requirements Relationship Management – establishing and maintaining deep customer relationships, leading client service review meetings, driving ongoing service improvement Working with the sales and pre‑sales team to advise on realistic deal solutions and deadlines during contract negotiations Success Management – proactively orchestrating resources to fulfil customers evolving needs Escalation Management – coordinating issue / escalation resolution with cross‑functional teams, preparing and delivering postmortem reviews or Service Improvement Plans when appropriate People Management – leading a team of experienced Customer Success Managers who deliver lifecycle management across customer experience, service management and solutions design; a senior leader with strong people‑management skills and experience What you bring 8+ years' experience in a Customer Relationship Management role in the Data Centre or ICT industry Demonstrated experience leading, managing and coaching professional teams Experience in the design and architecture of highly available ICT services (data centre) in a large-scale environment Experience in the development of services deployed into data centre environments Excellent stakeholder and client‑management skills with the ability to advise and engage at all organisational levels Strong analytical skills with the capacity to project‑manage and implement major change initiatives within a complex and fast‑paced business environment Why NEXTDC Seize this exciting opportunity to join one of Australia's fastest growing companies and play a key contributing role in the future of AI and the digital economy Join an inclusive, diverse and values‑driven working culture supporting hybrid work practices Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programmes and more) Great opportunities to progress within our company (grow as we grow) #J-18808-Ljbffr
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Head of Customer Success and Delivery
Vor 5 Tagen
Council of the City of Sydney, Österreich NEXTDC Ltd VollzeitCompany Description At NEXTDC we are building the heart of Australia & Asia’s high‑tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed...
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Strategic Head of Customer Success
Vor 3 Tagen
Council of the City of Sydney, Österreich NEXTDC Ltd VollzeitA leading tech company in Australia is seeking a Head of Customer Success and Delivery to enhance client relations and ensure outstanding service. This role requires strong leadership, analytical skills, and extensive experience in Customer Relationship Management in the Data Centre or ICT industry. Ideal candidates will possess the ability to lead teams and...
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Head of Customer Success and Delivery
vor 3 Wochen
City of Brisbane, Österreich at VollzeitAt NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next‑generation data centres, using cutting‑edge, environmentally efficient infrastructure to serve the specific requirements of local, international hyperscale customers. Company Description At NEXTDC we are building the heart of...
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Head of Customer Success
vor 3 Wochen
Council of the City of Sydney, Österreich Heidi VollzeitJoin to apply for the Head of Customer Success role at Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73...
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Head of Customer Success
vor 1 Woche
City of Brisbane, Österreich DMCG Global VollzeitGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DMCG Global Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,… Our client is one of Australia's leading investment trading platform in the Fintech sector. As...
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Head of Customer Success
Vor 3 Tagen
Council of the City of Sydney, Österreich Nextdc VollzeitA leading tech firm in Australia is seeking a Head of Customer Contract Management to foster relationships and ensure excellent service delivery. The ideal candidate will have over 8 years in Customer Relationship Management within the Data Centre or ICT sector and proven team leadership experience. This role offers exciting growth opportunities in a...
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Head of Customer Success, Global
Vor 3 Tagen
Council of the City of Sydney, Österreich Employment Hero VollzeitWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore,...
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Head of Customer Success
vor 1 Woche
City of Brisbane, Österreich DMCG Global VollzeitGet AI-powered advice on this job and more exclusive features. Direct message the job poster from DMCG Global Founder & Chief Innovation Officer at DMCG Global - I partner with Web3, SaaS, fintech, e-commerce, business transformation companies recruit, build,… Our client is one of Australia's leading investment trading platform in the Fintech sector. As...
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Head Of Customer Success
Vor 5 Tagen
City of Brisbane, Österreich Dmcg Global VollzeitOverview Our client is one of Australia's leading investment trading platforms in the Fintech sector. Scope of the Role As Head of Customer Success, you will set the vision and strategic goals for customer experience, focusing on driving product adoption and optimizing overall customer experience with the help of several direct reports. Responsibilities...
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Head of Customer Success
vor 3 Wochen
City of Melbourne, Österreich Heidi VollzeitJoin to apply for the Head of Customer Success role at Heidi Overview Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. Heidi has supported millions of clinicians and patient visits across multiple regions and...
