Call Centre Representative
vor 2 Wochen
Call Centre Representative (Member Solutions Consultant) Brisbane, QLD Take hold of a monster opportunity and join our Member Services, Contact Centre team based in Brisbane. We are searching for top talent to join us in early 2026. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. Why join us? You’ll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in‑person days at our purpose‑built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi‑faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the Role As a Member Solutions Consultant you’ll join our Member Services contact centre, where we offer multi‑channel contact, including inbound and outbound calls, email, and live chat. You will support Australian Retirement Trust members, employers and external financial advisors with account, product, and legislation enquiries, as well as providing general advice where suitable. You will listen to understand each member’s needs, empowering them to learn more about how they can maximise their retirement savings and guiding them to make the right decisions. This can be through times of hardship or life‑changing events, so empathy is key. These roles are available as permanent, full‑time opportunities. As part of the recruitment process you will be required to attend our CBD office location to undertake a group interview. Please note that we are building our talent pipeline for hiring in early 2026. About You Customer‑focused with experience working in a service‑based industry (e.g., retail, hospitality, contact centres). Aptitude for learning and comfort with change. Active listening skills to assist members through life’s highs and lows. Resilience and patience to manage through peak periods and high‑pressure situations. Enjoy working in a structured environment recognising that your team and our members rely on you being in the right place at the right time. Great communication skills, clear and concise, including written, verbal, and interpersonal skills, with the ability to influence outcomes, including conflict resolution. Experience of using technology for work. Training & Hours Successful candidates will be required to complete an in‑person blended learning program, which includes classroom‑based training and assessment activities that provide foundational knowledge to ensure your success in the role. Our Member Services Contact Centre operating hours are Monday to Friday, 7:00 am to 7:30 pm, and you will need to be flexible to commit to a rotating roster. About Us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. We help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. Apply Online Now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. We don’t want to leave you with a monstrous wait. You’ll hear from us to find out whether you’ve made it through to the next round or not. Being fair and up‑front is important to us – and recruitment is no different. #J-18808-Ljbffr
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Call Centre Representative
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Call Centre Representative
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City of Brisbane, Österreich Australian Retirement Trust VollzeitCall Centre Representative (Member Solutions Consultant) Join us as a Call Centre Representative (Member Solutions Consultant) at Australian Retirement Trust. This permanent, full‑time role based in Brisbane supports our members, employers, and external financial advisors via multi‑channel contact – inbound and outbound calls, email, and live chat....
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Call Centre Representative
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City of Brisbane, Österreich Australian Retirement Trust VollzeitCall Centre Representative (Member Solutions Consultant) Take hold of a monster opportunity and join our Member Services, Contact Centre team based in Brisbane. We are searching for top talent to join us in early 2026. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. You'll get 14% super as standard, to help your future...
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