Conference & Events Manager

Mandala Hospitality Group – Batemans Bay NSW About the Role Mandala Hospitality values people first. As a Conference & Events Manager, you will be responsible for overseeing all aspects of conferences plus events, as well as providing guest services support, including customer satisfaction. This is an interesting and unique opportunity, with most of your day in Conferences & Events, with some Guest Services tasks depending on the property’s needs at the time - perfect for someone looking for variety As the Conference & Events Manager, you will be the driving force behind the planning, execution, and success of our diverse range of conferences and events. Your role will encompass the entire event lifecycle, from initial concept through to post-event analysis. Your creativity, attention to detail, and ability to manage multiple projects will be crucial in delivering exceptional experiences for our clients and attendees. As a support guest services agent (when required), you’ll handle a variety of front office tasks, including taking reservations, maintaining guest accounts, whilst being passionate about creating memorable guest experiences. What Your Days May Look Like Own the relationships with the Conference & Event clients including creation of event proposals, contracts, and coordinate associated rooming blocks/lists, ensure run sheets are accurate + distributed in a timely manner and processing event payments in accordance with contract terms. Manage event registration, attendee communication, and on-site support, including groups Management (including quoting reactive group block allocation, rooming lists & payment terms). Optimize event packages to appeal to different market segments (corporate, leisure, weddings, retreats) and upsell and cross-sell additional services such as catering, AV equipment, and premium venue spaces to maximize revenue. Maintain effective communication with internal stakeholders, clients, sponsors, and partners to ensure alignment and successful collaboration, and processing direct enquiries + indirect bookings, and develop and nurture strong client relationships through regular check-ins, site inspections, and tailored sales pitches. Identify and target high-value prospects, including corporate clients, wedding planners, and event organisers, and analyze market trends and competitor activity to refine sales strategies and improve conversion rates, and engage in networking opportunities, including industry forums, trade shows, and community events, to build brand awareness. Host internal weekly events meetings to ensure appropriate personnel understand the timing and nature of incoming events, and coordinate with internal teams and external vendors to ensure smooth event operations. Meet or exceed event budgets, timelines, and deliver events, including ownership of events and conference leads funnel. Work cohesively with local/national sales, and work with local & national marketing on conference & event targeted campaigns. Conduct post-event evaluations to assess the success and areas for improvement, and provide reporting and projections including event funnel, leads and end of month actuals. Ensure all events comply with legal, health, and safety regulations. This could be a full-time or part-time position. What You’ll Bring Qualifications in event management, hospitality, marketing, or a related field/equivalent experience. Proven experience in event planning and coordination and minimum 3 years’ experience in corporate events and weddings. Strong organisational and multitasking skills. Excellent communication and negotiation abilities. Creative problem-solving skills and attention to detail, and a self-starter with a collaborative mindset. Willingness to seek proactive sales (as well as deliver the events), and proficient in proposals and contracts. Proven track record of meeting & exceeding KPIs and targets. Experience with C&E CRMsystems (IVY preferred but not essential) and knowledge of Protel. Flexible and customer servicefocused. Ability to work flexible hours, including evenings and weekends, as required. Career growth potential and support. Supportive management and team. Apply Now Don’t miss your chance to join one of Australia’s fastest-growing hospitality groups Apply now by clicking the 'Apply' button to send your resume and a brief cover letter outlining a little about yourself and your relevant experience. Only shortlisted candidates will be contacted, and interviews will be conducted remotely. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr