Urgent Care Client Services Officer

Introduction At YourCH, we provide a wide range of services, including medical, dental, allied health, social support, Aboriginal Health and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities. Description About The Urgent Care Services Officer Role Provide high-quality admin and customer service in urgent care. Assist patients with non-life-threatening injuries or illness, support clinicians, coordinate appointments, manage records and help our clinic run smoothly in a welcoming, barrier-free environment. Location: Your Community Health | 42 Separation St, Northcote Hours: 7 days a week, 8am-10pm | AM & PM shifts available Employment Type: Casual contracts available Base Rate: $42.07/hr (including casual loading) plus penalties for after hours, weekends and public holiday shifts. Your Passion and Commitment will see you Ensure smooth, efficient patient intake and registration Provide admin support and maintain strict confidentiality Arrange and coordinate interpreting and translating services Assist customers to access services or refer to the right team Collect and process payments and claims for services To succeed in this role you will have Required Current or recent experience working within a general practice, primary care and/or urgent care setting Experience using Microsoft Office Suite Engaging and warm personality with the ability to quickly build rapport Strong problem solving and negotiation skills Desired Current Victorian Drivers Licence Experience using relevant software applications i.e. Best Practice and/or Medical Director Experience engaging with people from diverse backgrounds. YourCH Culture & Benefits YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer: True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities. Opportunities for development and training to grow your skills and career. Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon). Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year. We prioritise staff wellbeing and health, providing support through our comprehensive Employee Assistance Program (EAP). We support our team through paid parental leave, helping you balance family and career with peace of mind. Enjoy annual leave loading, giving you extra financial reward while you take a well-deserved break. Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network. Submit your application today Applications for this role will be reviewed as they are received so we encourage you to apply as soon as possible If you still have any queries about the role please contact Kim Moffat (she/her), Urgent Care Coordinator on Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability. #J-18808-Ljbffr