Housing Manager | HOMES NSW | Northern District

Housing Manager | HOMES NSW | Northern District Join to apply for the Housing Manager | HOMES NSW | Northern District role at NSW Department of Communities and Justice . Employment type: Full Time. Salary: $113,266 pa – $125,720 pa plus superannuation and annual leave loading. Leave entitlements: Generous leave including flex leave. Opportunities: Learning, development, and career progression. Your role Housing Services is a portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness. Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof. The Housing Manager manages the day‑to‑day work of client service teams, providing direction, support, guidance, advice, and feedback to team members. This role leads a small team of front‑line staff who provide assistance to people experiencing housing stress, homelessness and other issues that impact a person’s housing. The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer‑centred service delivery, strong partnerships for impact and a thriving and empowered workplace. What You’ll Do Monitor and contribute to the overall development and management of housing operations across access and tenancy management in areas with high public housing concentration and social disadvantage. Establish and maintain a range of networks with clients, service providers and internal and external stakeholders to achieve client expectations and continuous improvement in service delivery. Provide expert advice, coaching and support to direct reports to ensure all team members are supported to improve productivity in a safe working environment. What We’re Looking For Ability to work independently and within a team environment to manage your own work and the team priorities, and to support others to achieve their work goals. Ability to assist the Senior Client Service Officers and Team Leader – Tenancy with complex service issues and policy interpretation. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to a culture of teamwork, excellence, and continuous improvement. A strong commitment to customer service including an empathic approach to clients that is outcome‑focused. Possession of a minimum Provisional 2 NSW Driver’s Licence and willingness to travel to and work with clients in their home and in the community (a corporate vehicle will be provided for travel). What We Offer A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities. Health & Wellbeing and Employee Assistance Programs. Application Information Please apply directly via the DCJ Careers site. Be sure to attach an up‑to‑date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below with a brief outline on how you meet the requirements of the role: Describe a time you have led a group of staff who can be exposed to traumatic stories from clients. What have you done to manage staff wellbeing while ensuring service delivery is maintained? This role involves managing staff who are working with vulnerable families who have high expectations that cannot always be met immediately. Describe a time you have worked with a staff member in this situation and explain how you motivate them. Applications close: 11:59 pm AEST Sunday 14 December 2025. For more information about the role or what it’s like to work for DCJ, please contact the hiring manager: or 0488 433 960. For recruitment adjustments, contact Robbie Chiplen: or 0419 615 644. Inclusion and Diversity Inclusion and diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, LGBTIQ+ individuals, culturally and linguistically diverse people, carers and other diversity groups. To learn about DCJ’s inclusive workforce initiatives, visit Equal Employment Opportunity Employers maintain an inclusive environment and the contact points for EEO and recruitment. We welcome people of all backgrounds and promote equal opportunity. #J-18808-Ljbffr