Administration / Scheduler

Robinson Plumbing is a well-established, vibrant, family-owned plumbing company with more than 60 years in the industry. With a team of over 30 skilled staff, we deliver high-quality domestic and commercial plumbing services across the region. We pride ourselves on reliability, strong customer relationships, and a supportive team culture. About the Role We are seeking a highly organised and proactive Maintenance Coordinator / Scheduler to join our office team. This role is central to keeping our operations running smoothly and ensuring our tradesmen are supported with clear, accurate, and efficient scheduling. You will be the key point of communication between management, tradesmen, and clients, helping to deliver exceptional service and maintaining the professional reputation we are known for. Key Responsibilities Manage, coordinate, and schedule daily works for tradesmen Communicate with management and clients to ensure workflow is clear and consistent Provide exceptional customer service via phone and email Record and update job details, calls, and appointments Operate general office equipment including computers, EFTPOS, photocopiers and scanning devices Store, retrieve, and maintain accurate data within our systems Support the office team with administrative tasks as required Software Used SimPro (Training available) Skills & Experience Reliable, organised, and able to work well under pressure Accurate, efficient, and capable of managing multiple priorities Comfortable working independently and unsupervised when required Professional with an excellent phone manner Strong in customer service, with the ability to communicate clearly with both clients and tradesmen The main focus of this role is managing the work schedule and ensuring our team delivers exceptional customer service every time. #J-18808-Ljbffr