Customer Contact Officer
vor 4 Wochen
Join to apply for the Customer Contact Officer role at Serco . Benefits $37.36 per hour (includes 25% casual loading) Weekday shifts between 8AM and 8PM — no weekend work Approximately 20–30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements Fully remote role that saves time and money on travel Complete 6‑weeks full‑time training from the comfort of your own home Access to extensive benefits including our rewards and discounts program Access to our 24/7 Employee Assistance Program for you and your family Responsibilities Responding to inbound calls, offering clear and accurate information to assist customers Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service Keeping detailed and accurate records of customer interactions Requirements Strong attention to detail and accuracy when interacting with customers Excellent communication skills, both verbal and written, to explain complex information clearly The ability to navigate multiple screens and information systems simultaneously A calm and resilient approach when handling customer enquiries A strong commitment to teamwork and professionalism A proactive mindset, eager to learn and apply feedback Eligibility and Application Requirements Complete a pre‑employment check including relevant security and police clearances Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship) Complete a behavioural and computer assessment Attend an information session describing what it’s like to work in a virtual contact centre As this is a work‑from‑home role you will be required to provide your own equipment and have a suitable home office setup Seniority Level Entry level Employment Type Temporary Job Function Other Industries IT Services and IT Consulting We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Referrals increase your chances of interviewing at Serco by 2x. Impact a better future at Serco #J-18808-Ljbffr
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Customer Service Officer
Vor 5 Tagen
Toowoomba Regional, Österreich Active Medical VollzeitAre you passionate about helping people and delivering truly memorable customer experiences? At Active Medical, you won’t just have a job—you’ll be part of a team that genuinely cares about making a difference in healthcare every single day. Our team are expanding and we’re looking for a people-focused Customer Service Officer to join our amazing...
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Customer Service Officer
vor 2 Wochen
Toowoomba Regional, Österreich Active Medical Vollzeit2 days ago Be among the first 25 applicants This range is provided by Active Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$70,000.00/yr - A$80,000.00/yr HR & Compliance Manager at Active Medical Supplies Are you passionate about helping people and delivering truly memorable...
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Member Experience Officer
Vor 7 Tagen
Toowoomba Regional, Österreich People's Choice VollzeitAbout the role We have an exciting opportunity for Member Experience Officers to join the team full-time in our Heritage Bank Contact Centre in Toowoomba. Being able to connect meaningfully and personally by putting ‘People First’ is core to our business and helps us to deliver financial security and prosperity to our members. You will have demonstrated...
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Member Experience Officer
Vor 7 Tagen
Toowoomba Regional, Österreich Heritage And People'S Choice VollzeitAbout the role : We have an exciting opportunity for Member Experience Officers to join the team full-time in our Heritage Bank Contact Centre in Toowoomba. Being able to connect meaningfully and personally by putting 'People First' is core to our business and helps us to deliver financial security and prosperity to our members. You will have demonstrated...
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Client Contact Officer
Vor 3 Tagen
Rockhampton Regional, Österreich CatholicCare Central Queensland VollzeitPermanent Part Time 20 hours per week. Availability for rotating 6am start and 5pm finish required. $34.58 an hour + generous salary packaging to increase your take home pay A stable work environment that offers ongoing training and development opportunities. Join our team as a Client Contact Officer and be the first point of connection for individuals...
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Customer Advisor
vor 3 Wochen
Armidale Regional Council, Österreich Regional Australia Bank VollzeitKickstart Your Career in Customer Service! Join Regional Australia Bank and turn every call into an opportunity to help someone—and grow your skills. Why You’ll Love Working With Us Office-based role in a supportive, friendly team Flexible options: Full-time or part-time, Monday–Friday + just one Saturday a month (8:30am-12:00pm) Competitive pay:...
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Customer Advisor
vor 2 Wochen
Armidale Regional Council, Österreich Regional Australia Bank Ltd VollzeitJob Category: Call Centre & Customer Service Kickstart Your Career in Customer Service! Join Regional Australia Bank and turn every call into an opportunity to help someone—and grow your skills. Why You’ll Love Working With Us Office-based role in a supportive, friendly team Flexible options : Full-time or part-time, Monday–Friday + just one Saturday a...
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Administration & Customer Service Officer
vor 2 Wochen
Toowoomba Regional, Österreich Cleanaway Waste Management VollzeitAdministration & Customer Service Officer Join Cleanaway Waste Management as an Administration & Customer Service Officer and play a key role in our daily operations in Toowoomba, QLD. About Us Cleanaway transforms waste into resources and renewable energy, creating a sustainable future. With over 10,000 employees, we aim to be the most innovative and...
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Administrative and Customer Support
vor 2 Wochen
Toowoomba Regional, Österreich Toowoomba Solar Centre VollzeitAdministrative & Customer Support Officer Solahart Darling Downs – Toowoomba, QLD Are you highly organised, customer-focused, and looking to join a supportive local team? Solahart Darling Downs is a trusted provider of solar hot water, solar power, and battery solutions across the Toowoomba, Lockyer Valley, and Darling Downs region. We are seeking an...
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Toowoomba Regional, Österreich Active Medical VollzeitA leading healthcare company is seeking a passionate Customer Service Officer to join their team in Toowoomba. This entry-level position offers a salary package between $70,000 to $80,000 plus superannuation. You'll handle customer inquiries, provide exceptional service, and support office administration. Ideal candidates are respectful, adaptable, and...
