Customer Support Officer
vor 1 Woche
Advanced Personnel Management – West Perth WA Are you passionate about delivering exceptional customer experiences? Do you thrive in fast‑paced environments and bring empathy, integrity and results‑driven energy to every interaction? If so, we want you on our team About the Role As a Customer Service Officer , you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de‑escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi‑site teams, using telephony and CRM systems to navigate complex environments with precision and care. Qualifications Proven experience in de‑escalating tense or challenging customer interactions. Familiarity with CRMs and customer databases; confident navigating multiple systems. Background in a complex call centre or fast‑paced retail environment. Experience working with KPIs and performance targets. Excellent interpersonal skills with genuine empathy for people. Strong problem‑solving and critical thinking ability. A collaborative team player who thrives in multi‑site team environments. Exceptional attention to detail and organisational skills. Responsibilities Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments. Process detailed information consistently and accurately, ensuring nothing slips through the cracks. Absorb new information quickly and apply it effectively to improve performance and service delivery. Take direct action to meet and exceed objectives, always striving for excellence. Perform under pressure with composure, resilience and professionalism. Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours. Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction. Benefits Access to purchase additional leave. Discounted health insurance. Car leasing packages. Service recognitions. Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth. As part of the application process, you’ll need to complete a short assessment that simulates the responsibilities of the role. Please complete this as soon as possible so we can contact you for an interview. You will be required to complete or provide the below, if successful at interview: NDIS Worker Screen Check. National Police Check. We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability. Apply now and bring your best self to a team that values excellence, empathy and adaptability. Applications will be reviewed as they are received. Join our Talent Community for future openings At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities. #J-18808-Ljbffr
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Customer Support Officer
Vor 7 Tagen
Perth, Österreich Advanced Personnel Management VollzeitOverview We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...
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Customer Support Officer
Vor 3 Tagen
Perth, Österreich Apm Communities VollzeitCustomer Service Officer (Communities) Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team! About the Role As a Customer Service Officer, you'll be the first point of contact for our valued...
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Customer Support Officer
Vor 5 Tagen
Perth, Österreich APM VollzeitAPM West Perth, Western Australia, Australia Customer Service Officer (Communities) Are you passionate about delivering exceptional customer experiences? Do you thrive in fast‑paced environments and bring empathy, integrity and results‑driven energy to every interaction? If so, we want you on our team! About the Role As a Customer Service Officer,...
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Customer Support Officer
Vor 5 Tagen
Perth, Österreich APM Communities VollzeitCustomer Service Officer (Communities) Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results-driven energy to every interaction? If so, we want you on our team! About the Role As a Customer Service Officer, you’ll be the first point of contact for our valued...
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Administrative and Customer Support Officer.
vor 3 Wochen
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Perth, Österreich Apprenticeship Support Australia VollzeitA local construction company in Canning Vale, Perth, is seeking a highly organised Administrative Assistant. The successful candidate will support daily operations, interpret architectural plans, and manage customer inquiries. Proficiency in Microsoft Office and experience in construction or interior design are key requirements. This role offers both...
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Perth, Österreich Uteck VollzeitUteck is a WA-based business specialising in premium office and business equipment, ranging from printers, multi‑function and wide‑format devices to phone systems, visitor management and AV solutions. We’re committed to helping Australian businesses work smarter and more efficiently by supplying top‑of‑the‑line products (including partnerships...
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Customer Support Representative
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Customer Experience Officer — Multi‑Site Support
vor 1 Woche
Perth, Österreich Advanced Personnel Management VollzeitA customer service organization in Perth, Australia is seeking a Customer Service Officer to be the first point of contact for customers. Responsibilities include scheduling appointments and resolving queries while maintaining a positive customer experience. Ideal candidates will possess strong problem-solving skills, be adept at navigating multiple systems,...
