Student Finance Officer

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for an enthusiastic finance professional to join our team as a Student Finance Officer in the Student Services and Support Directorate . Full-time: 36.25 hours per week Fixed term to January 2027 Located at the Townsville Bebegu Yumba campus, Douglas HEWL 5: $78,740 - $89,310 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits. ABOUT THE ROLE Working within a friendly and collaborative team with genuinely supportive leadership, you’ll contribute to a positive student experience by applying knowledge to ensure the efficient and accurate configuration, publication, data quality assurance and recovery of all student fee related income. With a focus on compliance, you’ll ensure all student fee activities are undertaken in accordance with relevant legislation, policy, procedures and processes. The role also includes the administration of scholarships, bursaries, grants, and prizes. Providing amazing customer service for our students, you’ll work to continuously improve service quality and process efficiency whilst contributing to a high-performance culture within the Student Finance and Scholarships team. QUALIFICATIONS, SKILLS AND EXPERIENCE With a degree qualification in business, finance or commerce, or an equivalent combination of relevant education, training and experience, you bring proven experience working in a complex, customer-focused, high-volume transaction processing environment. You have strong Excel skills and can confidently use formulas, pivot tables and data validation to manage and analyse large datasets, along with experience reconciling financial or student data, ensuring accuracy and compliance with policies and procedures. You bring a proven ability to assess and process applications such as scholarships, grants, refunds and fee adjustments with a high level of attention to detail and timeliness. With excellent communication and interpersonal skills, you build highly effective working relationships and demonstrate sensitivity when liaising with students and staff. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. Find out more about JCU, our Careers and our locations. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect , we support and empower our people through the provisions of: A generous superannuation scheme with up to 17% employer contributions with UniSuper 36.25-hour full-time working week 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year A range of flexible working options Attractive options for salary packaging Staff study assistance and paid study leave Professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical services, gym and cafes. HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. Applications close on Sunday 11th January 2026 at 11:55 PM AEST. Please note, we are seeking applications from candidates who currently hold valid Australian work rights. Applications will be assessed upon submission. As a result, the closing date is subject to change. Therefore, if you wish to be considered for this role, it is recommended that you submit your online application as soon as possible. For any enquiries about the role, please contact Renee Simkins - ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used. WHAT MATTERS TO US AT JCU Our People - Our staff, students, and the communities we serve Our Education - Knowledge has the power to change lives Our Place - the Tropics and beyond Our Research - a catalyst for innovation and knowledge generation James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our learning and working environment is safe and welcoming. #J-18808-Ljbffr